Claims Technician
Description:
Claims Technician
Job Type: Full Time, Permanent
Location: Manchester/Hybrid
Salary: Competitive Package
Benefits
A company people centric culture.
A dedicated career pathway for your personal development.
Competitive base salary based on your level of experience & qualifications.
Company Contributory Pension.
Life assurance benefit - x4 annual basic salary.
An extensive Employee Assistance Programme and portal access, including wellbeing benefits such as 24/7 GP access, Health and lifestyle, Legal information and Work/Home life support.
25 days holiday, plus bank holidays and our purchase/buy back scheme for up to 5 additional days holiday.
X 2 CSR volunteer days.
Medicash healthcare plan.
Various discounts on lifestyle and entertainment options via our 'AdvoPerks' membership.
Exam study and support.
About us
Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe's market leader in international claims management.
At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession.
The Vacancy - Claims Technician:
We're looking for a talented Claims Technician to work closely alongside a national team of field Adjusters and provide office support on a varied caseload of Property claims including Domestic and Commercial cases.
Alongside our colleagues, our values are the heart of everything we do, so it's equally important that you'll embrace our vision:
Collaborative: We know that the best way to provide the solutions and performance our partners need is through continuous collaboration with all stakeholders, providing support and empowering our team to deliver
Responsible: We are committed to doing the right thing by making responsible decisions and creating opportunities in ways that are good for business, our people, the wider community and the environment
Agile: We are flexible, intelligent, dynamic and adaptive, embracing and developing the latest technologies to help us deliver incisive business insight and pragmatic, economic claims solutions
Expert: We nurture a culture of excellence, employing people with superior technical expertise, allowing us to help our people realise their ambitions and provide career pathways, whilst delivering exceptional customer service and outcomes
If you're from an Insurance or Loss Adjusting background and have proven experience in handling or supporting claims, we'd love to hear from you. We're looking for a committed candidate that always strives for an excellent level of customer care, who understands the claims process, regulations and policy coverage knowledge and excellent time management skills.
What you'll be doing - Claims Technician:
Negotiating, settling or repudiating claims in relation to our adjuster's caseload (both household and commercial losses)
Obtaining fire brigade and police reports and ensuring delivery to the field adjuster.
Obtaining Equifax and weather reports and thereafter providing a synopsis of the results to the field adjuster.
Undertaking pricing enquiries and appointing suppliers.
Liaising with insurers and policyholders to obtain information to manage claims.
Generating and issuing written communication including settlements and repudiations to policyholders.
To handle adjuster's claim diaries and where applicable issue file reviews to policyholders and Insurers.
To manage adjuster's mailboxes when they are on leave.
To handle cases with support from the loss adjusters allowing you to develop your skill set within this field.
To assist with other ad-hoc tasks as required by the field force.
You will have / be:
Previous Claims Handling experience.
Ideally be CII/CILA qualified or willing to work towards this, full exam support is provided.
The ability to prioritise claims and your own workload.
Customer and Quality focused, providin