Customer Service Agent

Customer Service Agent

About Us

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across five markets including Singapore, Hong Kong S.A.R., Philippines, Taiwan, and Malaysia.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

Annual leave, birthday leave, tenure leave, international remote work leave, and more

Five-day work week, hybrid work arrangement

Professional trainings, career advancement and internal mobility opportunities

Competitive benefits including insurance and mental wellness program

About the Job

As a Customer Service Agent, you will serve as the primary point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience with our company. Whether interacting via phone, email, chat, or in-person, your role is crucial in maintaining high levels of customer satisfaction and loyalty.

The Customer Service Agent will be responsible for:

Answer inbound calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services

Follow communication “scripts” when handling different topics

Coordinate with the clients, try to know their concerns by avoiding any interruption in conversation, etc

Facilitate sales of all products and services according to the client's needs

Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines

Supervise the unresolved complaints and ensure that they are resolved in the given time frame by keeping the needs of the customer in mind.

Analyze the client's requirement after conversation with them and recommend products or services that will match their needs

Keep a track of the potential customers and their requirements

Ensure premium level of client satisfaction in one phone call

Provide excellent customer service

Properly diagnose issues and route unresolved issues to the next level of support;

Obtains critical customer information through help desk calls by asking questions regarding the customer’s issue;

Provide first level End User support and resolution

In this role, we are looking for someone with:

Proven customer support experience

Customer orientation and the ability to adapt/respond to different kinds of people/personalities

Ability to multitask, prioritize and manage time effectively

Good verbal and written communication skills (English/Tagalog)

Documentation skills

Adaptability

Good to have:

General knowledge of Customer Service

Worked with BPO industry

Worked with FinTech Industry

Worked with fast-paced environment

#MoneyMax #MoneyHeroGroup

What can you expect from us?

Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.

Work: We have a team of over 350 talented individuals in 5 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.

Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.

Thrive: We launched in 2014 and fast-forward 7 years we now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.

Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

EEO Statement

MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.