IT Engineer, End User Services, Client Engineering

Work Flexibility: Onsite

Position Summary:

As an IT Engineer in the End User Services team, you will design and run end user-based technologies complying with the global Stryker enterprise and China local needs. This includes device management, virtual and physical client management, mobile technology, printer and peripherals. They should excel in management of operational, financial, and talent metrics. The role encompasses managing direct reports, vendors, the support ecosystem, relationships with support teams, and communications with Chinese users..

Essential Duties & Responsibilities: (Detailed Description)

Be a SPOC for all escalated IT issues for the client engineering team.

Ensure service excellent and discipline in China through team management, engineering, monitoring, support model, continuous improvement, and embracing the Voice of the Customer.

Factor in China business objectives and future technical needs, as well as industry developments to drive technology to provide value to the company and enhance the user experience.

Responsible for status reporting (Monthly reports, ad-hoc updates, daily updates on critical items) and driving required action plans.

Responsible for estimation, planning and execution of communications-centric programs and in support of other initiatives.

Communicate and build trustful, productive relationships with all levels of the organization as well as with other IT teams and vendors.

Ensure support and operational management of client and mobility technology.

Work across multiple IT groups to ensure platforms and services are integrated and efficiently operated.

As a member of the End User Services team, lead and support cross-functional assignments.

Lead research and make recommendations to improve our computing environment.

Work with project managers on global/local projects with a focus on technical design, risk assessment, costs, timing and End User experience.

Education & Special Trainings:

BS in Computer Science or equivalent education required.

Microsoft, Mobility and any relevant technical training / certifications are a plus.

ITIL certification strongly desired.

Strong analytical and organizational skills

Strong communication and customer service skills

Driven to continually build knowledge and skills

Qualifications & Experience:

Minimum of 5 years hands on experience in designing and maintaining client-based technologies and platforms.

Experience in leading global, complex programs and projects (including financials, governance, team engagement, RFP, Org Change Management, executive communications) is required.

Experience in driving process discipline, establishing frameworks for end to end delivery of services and technology.

Experience in global environment, Life Sciences, Converged networking, and Project Management are strong plus.

Cross Group Collaboration, Strong Communication Skills and Relationship Management.

Mac experience helpful.

Excellent interpersonal and communication skills required.

Demonstrated ability to build trusting relationships, excel at teamwork, and lead change.

Strong analytical skills to define strategic direction on the basis of incomplete data.

Strong process discipline and attention to detail.

Physical & Mental Requirements:

Ability to lift and move computer equipment (e.g., desktops, monitors) as needed.

Comfortable working in a fast-paced environment with shifting priorities.

Excellent problem-solving skills and adaptability.

Attention to detail and ability to document processes accurately.

Contribute to regional and/or global projects as appropriate and as requested

Work in line with globally defined and available service & support related processes and procedures.

Travel Percentage: None

R520451