IND_Specialist, Gift Card

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Bengaluru, Lowe’s India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowe’s customers. Lowe’s India employs over 4,200 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management and shared services. Lowe’s India actively supports the communities it serves through programs focused on skill-building, sustainability and safe homes. For more information, visit,

About the Team

The Team is responsible for assisting the stores and providing accurate accounting resolutions to store queries. Ensuring the financials are updated correctly so that there is no negative impact to the company. We also work on periodic reporting and recons for Daily Summary, Gift Card and Omni Channel Accounting.

Job Summary:

Handling of escalations related to Payment Services. Working on end-to-end Omni Channel accounting. Addressing any discrepancies related to omni channel system failures from stores perspective and online orders. Following up and recovering of money from customers due to issues related to system failures. As well as, refunding money to customers due to similar issues related to system failures.

Roles & Responsibilities:

Resolving escalations coming from stores related to Payment Services Accounting

Researching and journaling Omni Channel and FITS failures (Finance & Inventory Transaction Services)

Daily Coverage of FRC hotline for escalated requests for Omni Channel issues

Apply principles to accurately record financial transactions and maintain appropriate supporting documentation

Work effectively and efficiently with team members and be able to strike a balance between multiple process

Drives customer satisfaction by ensuring activities are performed as per TAT (Turn around time) with 100% quality

Provide ad hoc reporting as requested

Work efficiently with cross functional teams in accounting for issue resolution

Work on extracting, cleansing, converting and presenting data according to requirements

Be a team player, by stepping into business problems which may not be associated with the main business to which you may be aligned to

Updating of DTP's (Desktop Procedures) on quarterly basis

Ensure 100% accuracy and 100% timely deliverables

Initiate Process Simplifications and Automations to improve overall efficiency and productivity

Work with the onshore team to develop world class accounting solutions to assist the business and the company

Work on projects on an ad hoc basis and provide analysis.

Years of Experience:

5 - 8 Years of Experience in Finance and Accounting. Prior experience in Retail Business, Daily Summary, Gift Card Accounting and Transactional Accounting will be added advantage

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

Commerce Graduate and above

Skill Set Required

Primary Skills (must have)

Demonstrated understanding of US GAAP concepts and financial controls (to apply this knowledge to the design and execution of activities within the respective area)

Advanced skills in MS office programs (Excel, Word, Access)

Strong understanding of accounting systems

Demonstrated experience working cross-functionally

Ability to effectively communicate in English (oral and written)

Secondary Skills (desired)

Experience with accounting software and online platforms: Trintech, BPCS, PeopleSoft, Mainframe/Bluezone, MS Access Database etc.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

JR-01768073