Customer Service Administrator

Position: Customer Service Administrator

Annual Pay: $70.000 - $80.000Job Type: Full-time, PermanentShift & Schedule: 8 hour shift/ Shift work Work Eligibility: Australian work authorisation We are looking for an industry experienced Customer Service Administrator to join our organisation.

Location - Wayville SA

Salary - negotiable in the range $70-80k per annum, net superannuation per annum

Employment Status - Full-Time Permanent

Main Tasks/ Duties

· Develop and maintain relationships with customers and vendors.

· Monitoring business performance by preparing costing analysis and execution on files so they reflect correct profit at end of week/month.

· Develop, review, and negotiate service contracts with customer to determine scope of work.

· Contacting with local and overseas suppliers and distributors about the orders and products according to determined project plan.

· Review and communicate project process with business management.

· Developing and maintain relationships with customs by the implementation of after-sales service procedure.

· Produce customer tracking reports, live updates.

· Being two key project’s contract ‘owner’ and expert contact for the business, managing a portfolio of contracts.

· Identifying and creating opportunities for cost reduction / value adding when entering into arrangement with our supply chain.

· Being aware of key risks under the main contract and the opportunities to flow down these where appropriate.

· Issuing all contractual correspondence under both the main contract and the subcontracts.

· Providing the team with timely updates and advice.

· Present well structured, informed arguments, whilst being able to consider other points of view.

· Advise the team on common law and contractual issues for the project.

· Anticipate issues, events and risks under the contract and provide recommendations for legal and commercial solutions to mitigate these risks.

· Ensuring compliance with applicable laws and company policies

· Provide oversight and similar advice to other contracts in the business.

Skills and experience

· Diploma or higher qualification in Commerce, Business Management, Engineering or related disciplines. Postgraduate qualifications in contract management or law are considered a plus;

· Previous experience in a similar role;

· Ability to maintain strong attention to detail;

· Excellent communication and time management skills;

· Ability to work under pressure and to multi-task;

· Advanced computer skills using MS Excel, Office & Outlook;

· Excellent written communication (written and verbal) skills with internal and external customers;

· Interpersonal skills with the ability to liaise with people at all levels;

· Ability to work effectively within a team environment and also independently;

· Strong customer focus with the ability to deal with customers, staff at all levels;

· A willingness to support the business as it grows.

Applications to the recruiters through the posting platform is required.

Please note that only short-listed candidates will be contacted.

Summary of role requirements:

Flexible hours available

No experience required for this role

Working rights required for this role

Expected start date for role: 01 June 2024

Expected salary: $70,000 - $80,000 per year

Full time