Food and Beverage Manager

Job Description

Overview:

The Food & Beverage Manager will be required to assist with the day-to-day operation of The Ripken Experience – Pigeon Forge concessions areas and operations.

Responsibilities:

Oversee the Clubhouse Grill, satellite concession stands, and food and beverage for VIP Suites.

Ensure food orders are prepared in a timely manner and that purchases are completed efficiently in a fast-paced environment.

Maintain point of sale and inventory control system on a daily basis.

Secure relationships with food and beverage vendors and place all food and beverage product orders.

Design and implement a yearly concessions plan (including menus) to increase revenue, increase food and beverage quality, while improving customer service and limiting food and labor costs.

Receive and store all food and beverage inventory.

Maintain daily and monthly inventory of all food and beverage items.

Regularly rotate stock to ensure inventory is available.

Maintain daily cost of sales, cash control, and inventory.

Hire and train seasonal concession employees and summer interns.

Ensure compliance with Department of Labor, DHEC, and OSHA standards.

Maintain a clean, sanitary, and organized environment within the kitchen and concession stands.

Perform cost analysis on all products to identify the best options.

Promote a synergistic relationship with team members in all departments and divisions.

Ensure professional development by enhancing work knowledge, skills, and abilities.

Ensure completion of work responsibilities and special projects in accordance with the designated timeframe, as determined by the General Manager.

Provide leadership with feedback, ideas, and suggestions on a timely basis.

Perform all other duties as assigned.

Qualifications:

Required:

Bachelor’s degree in Business Administration, Marketing, Culinary or related field

Sales & negotiation experience

Previous experience in managing a fast-paced concessions operation.

Excellent verbal and written communication skills

Excellent organizational skills.

Computer skills (Microsoft Office)

Good conflict resolution skills.

Ability to work in a team environment.

Ability to work around children, demonstrating patience, empathy, and understanding.

Ability to handle multiple tasks at one time.

Effective leadership skills.

Positive and effective customer service skills

Good time management skills.

General knowledge of the game of baseball and softball.

Preferred:

Culinary background.

Serve Safe certified.

Meeting and presentation experience.

Demonstrated ability to work in fast-paced, stressful environment.

Familiarity with DHEC, OSHA, Department of Labor regulations and policies.

Working Conditions / Special Physical Requirements:

Stand or walk for long periods of time.

Routinely exposed to extreme hot/cold weather conditions.

Required to work flexible schedule based on the needs of the business.

Routinely required to work extended hours of time including week days/nights, and weekends