Call Center Representative - Part Time

Job Description

Reasons to LOVE Coming to Work Every Day for a TEAM that Values YOU!

You’re looking for a job for a reason…

You’re tired of where you’re working?

Maybe you don’t feel like you’re getting paid what you deserve?

Maybe you don’t like your boss and don’t feel like he/she supports you?

Maybe you just don’t like your company—and you know there’s something better?The bottom line is: You’re tired. You need a change.

And we can help you at Total Mechanical Systems

You simply need to be highly motivated; love to be part of a team, but works well individually; welcome learning new things; enjoy interacting with people; and be ready for a new challenge every single day… If you meet these requirements, I want to talk to YOU! And I ask that you apply!

What’s in it for you? Excellent question! You want to work for us because I can promise you a new career that you’ll love filled with:

Great money!

Great benefits! (paid health, dental, vision, Plus a 3% 401K match)

Great opportunity! (We’re busy year-round! No sitting at home and worrying!)

Growth potential! (We grow every year, which means we’re looking for future managers!)

Continual training & education!

And most importantly: PERSONAL SATISFACTION DOING A JOB YOU WILL LOVE!You want to work for a business that believes and supports YOU! In fact, we operate this company using the “TRIPLE WIN” model…

3 Reasons You’ll LOVE Working for Us…

Our employees must win! We realize that the only way to have happy customers is to have a happy team of people serving them! We do everything imaginable to support our people, lift them up to make them better, and ensure that they’re successful. And for doing a great job, they receive tremendous financial rewards—as well as incredible career satisfaction. This is a workplace you’ll enjoy being a part of.

Our customers must win! We do everything imaginable to ensure that our customers are 100% satisfied and absolutely love our services. If they don’t, we do whatever is necessary to make them wildly happy they did business with us—so much so that they insist on telling their friends and family!

Our company must win! We believe if we’ve done absolutely everything possible to make sure our customers win and our employees win, we will naturally win. And we must win—and be financially successful—to help more customers and provide more opportunity for our employees and their families.

Requirements:

MUST have a Plumbing license, etc.)

MUST be able to pass a background checks; and have a valid driver’s license and a relatively clean driving record

MUST be willing to work afterhours and occasional weekends and holidays

MUST have excellent customer service skills

MUST be Tech Savvy

Basic mechanical aptitude, and ability to perform regular manual labor

Be able to learn by observation and hands-on experience

Follow routine verbal and written instructions

Have effective communication skills with coworkers, management, and customers

Be open to learning new things and applying them quicklyNow, if that’s the type of company that you’d like to work for—and I hope it is—please, please, please apply. I would love a chance to talk with you—and get to know you better. Let’s make sure we’re an ideal fit for each other.

Thanks for taking time to read our post.

Nick Dell'Aera

Owner

Total Mechanical Systems

Total Mechanical Systems is seeking to immediately hire Part Time Customer Service Representatives to help provide excellent customer service to our growing customer base. We are looking for candidates who are able to work on the weekend with previous CSR experience required, and great computer and typing skills. HVAC or experience in the home services industry a PLUS!

About Us

We are a 24/7 HVAC, Plumbing, and Electrical company serving residential and commercial customers throughout Connecticut.

At TMS, our objectives are: To guarantee our work is of the highest quality, provide 100% customer satisfaction, and hire, develop and retain employees who are committed to our growth and customer satisfaction.

We value and acknowledge the hard work and time put in by our team, which is why we offer a competitive salary and full time benefits that include paid medical/dental/vision/life insurance, matching 401K, PTO (12) accrued from day one, 7 Paid Holidays

Job Description:

Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor.

Answering the phone promptly and professionally and always keeping in constant communication with our clients regarding their appointments, arrival times, etc.

Make outbound calls to customers that are interested in our services. No cold calling!

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you meet the qualifications and have the desire to work with the best in the business, please fill out our application so that we can review your information and include your most recent resume. We look forward to meeting you!

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Total Mechanical Systems LLC requires all positions successfully pass a post-offer background check.

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