Hotel Front Desk Receptionist

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:

$14 hourlyResponsibilities:

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Handle customer complaints as necessary

General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Work with the housekeeping staff to ensure rooms are ready for new guestsQualifications:

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

Well-versed in taking telephone calls and handling stressful situations

High school diploma, GED, or equivalent

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Exhibits working knowledge of Microsoft Office and reservation management systemsAbout Company

The Doubletree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.