General Manager Optical

Job Description

Company Overview:

Discover a rewarding career with Big City Optical, a premier optical retail establishment committed to delivering top-notch eyewear products and unparalleled customer service. Explore our diverse selection of high-quality eyeglasses, sunglasses, and contact lenses. As we expand, we are seeking a talented Optical Retail General Manager to lead our team and elevate the success of our optical retail operations.Position Overview:

Seeking an experienced Optical Retail General Manager to oversee and manage our optical retail store. Drive exceptional customer satisfaction, manage day-to-day operations, and lead a team of dedicated optical professionals.Responsibilities

1. Team Leadership

Recruit, train, and mentor a high-performing team of optical sales associates.

Foster a positive work environment encouraging teamwork and professional growth.

2. Operational Excellence:

Ensure smooth operations, including inventory management and eyewear product merchandising.

Implement efficient processes to optimize retail workflow and store performance.

3. Customer Service:

Champion a customer-centric culture, ensuring team members not only meet, but consistently exceed customer expectations.

Address customer concerns promptly for high satisfaction.

4. Sales and Revenue Growth:

Develop strategies to drive sales growth and exceed revenue targets.

Analyze sales trends and implement initiatives for improvement.

5. Product Knowledge and Training:

Stay informed about optical industry trends and technologies.

Provide ongoing training to enhance team's optical product knowledge and sales skills.

6. Financial Management:

Manage store budget, implementing cost-effective measures without compromising service quality.

Optimize profit margins through strategic financial management.Required Skills

Bachelor's degree in Business Administration or related field (preferred).

Proven optical retail management experience with a track record of achieving sales targets.

Strong leadership and interpersonal skills, motivating a diverse team.

In-depth knowledge of eyewear products, industry trends, and optical technology.

Exceptional customer service skills and commitment to a positive shopping experience.

Proficiency in Microsoft Office and point-of-sale (POS) systems.