Hotel Front Desk Agent
Description:
Job Description
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Work with the housekeeping staff to ensure rooms are ready for new guests
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Mitigate customer complaints as needed
General bookkeeping: ensure all hotel guest account information is accurate and up-to-dateQualifications:
Comfortable taking telephone calls and mitigating stressful situations
Must have graduated high school, received a GED or equivalent
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Exhibits working knowledge of Microsoft Office and reservation management systemsAbout Company
From IAH to warm cookies in just five minutes: our hotel is two miles from the terminals at George Bush Intercontinental Airport, just off the Sam Houston Tollway. We offer free shuttle service to and from the airport, with park and fly packages available. Enjoy our fitness center and outdoor pool.