Customer Service Advisor

Job Description

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!Compensation:

$37,000Responsibilities:

Work closely with the sales lead to stay up-to-date on service and product knowledge

Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction

Create records of customer interactions and follow up to ensure all questions have been answered

Keep track of customer accounts and make updates with new account information as necessary

Communicate frequent customer suggestions to the team to troubleshootQualifications:

Excellent active listening, interpersonal, and communication skills

High school graduate, G.E.D. recipient, or equivalent

Previous work in a customer-facing positionAbout Company

NC Farm Bureau is a North Carolina-based insurance company, this position is in the Durham RTP office.