Customer Service Rep

Job Description

Desert Ready Mix is a well-established company in Arizona. We have been open since 2014. We are looking for a Customer Service Rep for our Nevada location, with great work ethic and a friendly attitude.

Job Responsibilities:

• Develop positive relationships with co-workers’ drivers and customers

• Strong verbal and written communication skills

• Assist with inbound customer and driver calls

• Enter customer orders accurately and timely into dispatch system

• Review orders for accuracy

• Manage time efficiently and work effectively with all members of the dispatch team

• Communicate information to supervisors and/or customers via messaging system, telephone, and internal dispatching system

• Assist with schedules as needed throughout the day

• Customer Service follow-up as needed

• Attention to detail and ability to multitask

• Perform other duties as assigned by the management team

Benefits:

• Schedule: Monday-Friday + rotating weekends

• Bi-Weekly pay

• Comprehensive benefits package

• 401k

• Paid Time Off

• Paid Holidays

Qualifications:

• Commitment to exceeding expectations

• Beginner to intermediate skill set of Microsoft Office

• Strong organizational, problem-solving, and analytical skills

• Ability to manage priorities and workflow

• Versatility, flexibility, and a willingness to work within constantly changing priorities

• Ability to work independently and as a member of various teams with strong interpersonal skills

• Always ask the right questions

• Pre-employment drug test required