Job Description
Mental Health Office Administrative Assistant
Growing mental health practice seeking an administrative assistant to manage the flow of client referrals and intake process. Must effectively communicate with practice directors, office staff and clients. Coordinate client care and being a point of contact in a welcoming, friendly and sensitive manner. Strong scheduling experience being able to handle and appropriately schedule new clients according to therapist availability and expertise. Must have an understanding of insurance terms and ability to communicate plan benefits to new clients. Become an integral part of our mental health team. In-office position. Spanish Speaking/Bi-Lingual Preferred.
Monday, 9 am - 5 pm; Tuesday - Thursday 12 pm - 8 pm, Saturdays, 10 am -2 pm
Health Insurance - Medical, dental, and vision, for full time employee.
Savings plan and 403 B Retirement Plan
PTOCompensation:
$21 - $25 hourlyResponsibilities:
Manage all aspects of the assigned office and client care coordination for mental health patients
Strong organization, problem-solving, and time management
Extensive knowledge of insurance terminology, processes, and procedures
Ability to use technology proficiently, including emailing, faxing, using the phone system, and all Google and Microsoft products
Ability to navigate and use Electronic Health Record System
Exhibit a friendly, caring, and professional demeanor
Apply meticulous thought and attention to detail
Ability to prioritize multiple responsibilities
Ability to use discretion in sensitive and personal matters
Ability to work well with others
Adherence and maintenance of HIPAA privacy laws
Uphold practice policies and procedures
Schedule appointments, maintain all aspects of scheduling, and maintain familiarity with scheduling preferences/specialties of clinicians
Ensure that accurate and complete information is notated in patients' charts
Ensure new clients receive intake paperwork and assist clients to complete intake paperwork
Verify benefits and communicate to patients prior to arrival for appointment
Process and manage incoming referrals timely and accurate
Answer phone and respond to patient questions and messages
Prepare documentation as needed/required
Provide clerical support with faxing, copying, preparing letters, and uploading the documentation in client charts
Collect payments and monitor/collect on delinquent accounts
Handle complaints professionally and tactfully
Light cleaning to maintain office cleanliness
Maintain office equipment and supplies
Assist with credentialing, as requested
Follow up with outstanding claims and troubleshoot claim problems
Communicate regularly with practice owners and supervisors
Other office projects as directed.Qualifications:
Medical administrative certification preferred
Billing/Coding Certification preferred
Good communication skills and interpersonal skills
Previous work experience in a medical or mental health setting
Spanish speaking preferred
Organizational Skills using Google Workspace, Excel, and Microsoft ProductsAbout Company
A New Day Family Counseling believes in healing hearts, growing minds, and restoring relationships. We are a diverse, client and family-centered practice offering an array of wellness services, including counseling, trauma-based treatments, child/teen therapy, family therapy, and group and couples therapy. We offer competitive pay with health insurance benefits, medical, dental, and vision, paid time off, as well as reimbursement towards professional development. Flexible schedule and receive regular supervision within a collaborative, positive environment. We value and offer an inclusive and diverse environment.