Instructional Designer -- Educational Software

Job Description

HealthCourse is a well-established digital educational technology company serving the health professional audience. We are seeking a highly motivated, experienced individual to join our Instructional Design Team. Candidates should have client-facing experience as well as project management experience. This is an opportunity for someone that wants to drive business success and help grow exciting new learning platforms.

The ideal candidate will:

· Engage clients and maintain high levels of satisfaction with our digital learning platforms

- Help clients create successful courses using our digital learning platforms

· Establish credibility with key customer decision makers & influencers

· Have strong verbal/written communication & presentation skills; exceptional listening skills

· Be extremely detailed-oriented, well organized, and capable of managing multiple accounts & assignments simultaneously

· Be goal focused

· Be committed to timelines and deliverables

Responsibilities:

Client Support

o Support large portfolio of client accounts

o Build courses and input course materials into Company platform authoring and publishing platforms

o Provide clients with on-boarding and training support; includes the oversight of AI client-support tools

o Advise clients as they plan and build courses on platforms

o Collaborate with internal teams to ensure client requests are received, prioritized and implemented

o Maintain communication & governance of policies and protocols across customer, client, and internal teams

Project Management

o Ensure that all contract deliverables are met per project timelines

o Maintain documentation for all projects, including but not limited to key dates, next steps, etc.

Requirements:

· Direct work experience in instructional design and project management is required.

· Direct work experience in digital education is required.

· Prior experience with learning management systems, Salesforce.com, Jira, Sendgrid, and Wrike preferred

· Familiarity with Social Media platforms: X, Instagram, Facebook

· Comfort with Microsoft Office

Note: This is a hybrid role with 2-3 days in the NY office required each weekCompany Description

HealthCourse is a leading education technology and analytic company based in NYC. Through innovative digital educational products, we are focused on aligning health professionals with best practices and assessing improvement in quality measures and health outcomes.