Customer Service Representative

Job Description

Job title: Customer Service Representative

Job type: Full Time

Location: 101 Jegs Blvd., Delaware, OH 43015 or 751 E 11th Ave, Columbus, OH 43211

Schedule: Monday – Friday – 12:30 pm-9:00 pm (30 minute lunch)

Start date: June 3rd, 2024

The JEGs Story:

Why do millions depend on JEGS for their high-performance car parts? It’s simple - from the iconic mail-order catalog to a fully stocked e-commerce experience, we have built a preferred destination for every gearhead, professional racer, weekend warrior, and restoration guru who wants to take their vehicle to the next level.

Job Summary:

JEGS has immediate openings for experienced Customer Service Associates to work in our Columbus, OH, or our Delaware, OH Call Centers. This role is onsite Monday-Friday 12:30pm EST – 9:00 PM EST (30-minute lunch). If you are passionate about providing quality customer service and enjoy working in a high-volume customer-focused environment, this could be your opportunity.

You will:

Work in an environment that requires the majority of customer interaction to be either verbal (phones) or written form (account notation and email)

Provide a customer service mindset, proficiency in consulting/advising customers, answering inquiries and providing clear and concise information/resolutions, and managing difficult situations with customers

Execute transactions (Orders, order status, tracking shipments with carriers, stock availability, ETA, price matching, customer service credits, detailed account notation, etc.)

Use verbal communication to help customers with their orders.

Execute transactions promptly and accurately.

Multi-task, type while listening, view multiple screens and systems

Up-sell products (Extend warranty)

You have:

1+ years of customer service experience in a call center is preferred

Proficient in Microsoft Office 365 as well as general computer aptitude

Upbeat and concise verbal and written customer service skills required

Strong problem-solving and decision-making skills

Ability to apply active listening skills

Ability to use basic math

What We Offer:

JEGS offers a comprehensive benefits package that includes medical/dental/vision/Rx insurance, Short-term disability/Long-term disability, company-paid life insurance, a business-casual dress environment, 401K, and profit-sharing retirement plans, holidays, PTO, Floating Holidays, an associate product discount, and weekly pay.