Service Desk Analyst

Job Description

About Us:

- We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we are in need of an experienced Service Desk Associate.

Title:

- Service Desk Associate

Department:

- Engineering

Reports to:

- Service Desk Manager

Description:

- Looking for energetic, self-motivated individuals who are interested in being consistently challenged. This is the perfect position for engineers looking for exposure to new and exciting technologies. Travel required to client sites in the Los Angeles area.

Overall responsibilities:

- Desktop support and deployment -- Windows 10, Windows 11, Apple

- Windows Server maintenance -- Windows 2016, Windows 2019, Windows 2022, Active Directory

- Wireless network support and deployment -- Meraki, Cisco, Aruba

- Email account maintenance -- Microsoft Online Services, Google Workspace

- Endpoint Detection and Response -- SentinelOne

- Backup -- Solarwinds MSP Backup, Veeam

- Mobile device support -- Apple, Android

- Remote PC support

- Low voltage cabling and repair

- Documenting SOPs

- Office Applications -- Word, Excel, Powerpoint

Key areas of responsibilities:

- Service Desk support by phone or email

- Coordinating vendors for support, onsite maintenance, and installations.

- Perform preventative maintenance on servers and workstations including antivirus, EDR, windows updates, memory, and storage checks.

- Remote support of desktop and application-related issues.

- Manage vendor accounts e,g. Verizon, AT&T, and Hardware vendors.

- Assist team in projects that include network installs, wireless implementations, and new builds.

Qualifications:

- EXCELLENT communication and follow-up skills

- BRILLIANT troubleshooting skills

- 2+ years in the Information Technology field.

- Preferably experience in the hospitality industry.

- Field support and remote support experience required.

- Handles themselves professionally as this will be a customer-facing role.Company Description

We are a Managed Services Provider with a focus in hospitality, retail, and entertainment with clients nationwide.