Account Manager

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move two billion people every day all over the world. Behind the company's success are over 70,000 employees in more than 100 countries.

With U.S. Headquarters in Morristown, New Jersey, and Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation is the North American operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. Schindler employs over 5,000 people in more than 230 locations in North America. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Mobility is the goal

The Account Manager – Existing Installations (EI) identifies opportunities through key customer contacts and industry information. He/She locates sources for sale of company products and services, prepares documentation for prospective current customers, and ensures it is communicated appropriately. The Account Manager is also responsible for operational functions to assist with ensuring the delivery of service and products.

Customer and Account Management

Build and maintain favorable client relationships.

Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution.

Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized.

Assist architects and/or developers with application of company products through layout data and specifications.

Portfolio Growth and Retention

Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives.

Plan, develop and implement EI sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings.

Assemble and present information for service and fixed priced repair offerings.

Identify and pursue potential customers to drive and support strategic growth objectives.

Analyze customer needs and secure desirable business through application of company products and services.

Work with owners and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies.

Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing.

Process Management and Administration

Develop sales proposals and prepare estimates for the sale of company products and services.

Assure full utilization of systems and follow best demonstrated practices (BDP)

Prepare and maintain required customer information and files in accordance with established procedures.

Work in cooperation with Contract Control on sales contract agreements.

Accounts receivable management for assigned accounts.

Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures.

Mobility needs you

Post Secondary Degree – preferably in Business or Engineering

3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales, servicing and installation of capital equipment

Proficient in MS Office

Communication: Communicate clearly and articulately

Customer Service: Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction

Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance

Persuasion: Motivate customers to act or react in a manner to support business growth

Presentation: Ability to present materials clearly and engage audience

Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements

Teamwork: Ability to interact with all levels and be an integral part of the operation

Our Commitment

Competitive Salary (commensurate with experience)

Competitive Commission Incentive Plan

Eligible for Vehicle Allowance

Competitive Extended Health, Life, Dental & Vision Plans

Generous Paid Time Off Plans

Tuition Reimbursement Program

Competitive Group RRSP with Company Match

Ongoing Learning & Career Development in a Supportive Work Environment

By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third party recruitment partners and affiliate companies.

The budgeted salary range for this role is $68,622 to $85,000 plus commissions. Pay within the salary range will be based on several factors including, but not limited to, relevant qualifications, certifications, experience, geographic location and organizational needs.