Retail Administration Manager

Qualifications and requirements:

Matric

Fully bilingual

Previous experience as an Admin Supervisor

Basic computer knowledge

Strong communication and management skills

Customer satisfaction-oriented

Strong mathematic skills

Detail orientated

Punctuality

Ability to work under pressure

Knowledge of products stocked in storeDuties and responsibilities:

Ensure daily cash up is checked and correct.

Compile daily petty cash, credit memo and voucher reports.

Maintain daily register and fidelity register checks.

Complete AOD (Acknowledgement of Debt) should a till operator be short on their daily cash-up.

Send expense claims to Head Office finance department.

Compile weekly petty cash reports.

Ensure that staff purchases have been actioned according to the staff purchase policy.

Assist with customer queries and/or complaints.

Assist with overrides at till points, refunds if and where needed as well as credit notes.

Examine the petty cash to ensure that all invoices and slips have been received and send through to the finance department for processing.

Ensure feedback is given to store manager weekly.

Supervising and planning till operators.

Spot check of floats and key registers.

Weekly check and sign off of Petty Cash.

Maintain company policies and procedures.

Ensure cleanliness, order throughout the store.

Maintain confidentiality at all times.

Ensure staff complete all task daily.

Enforce hazard counts.

Attend all stocktakes as set out in the policies and procedures.

Manage price changes and ensure staff are aware of the changes.

Load customers details correctly on the accounting system.

Ensure expiry sheet is completed weekly.

General store merchandising daily.

The main functions of the Administrative Manager will be to coordinate the activity of the till operators and training of till operators, assigning tasks, conducting daily, weekly and monthly reports, implementing guidelines given by management and taking corrective action where required.

Retail hours will be applicable (Saturday and Sunday) when needed.