Cafe Manager

As a Cafe Manager at Bombay Sweet Shop’s cafe, you will oversee the day-to-day operations of the cafe, ensuring smooth functioning and exceptional customer service. You are a positive, friendly person and are excited about being a part of a pre-opening team in a vibrant neighborhood.

This role will report to the Head of Operations, Bombay Sweet Shop and will be located in multiple locations across Mumbai.

Our flagship restaurant, The Bombay Canteen showcases the wealth of India’s cuisine by recreating local, seasonal dishes and reinterpreting age-old Indian culinary traditions in a frequently changing menu. Our next venture, O Pedro, pays homage to the energy of Goa with a menu that brings back the fun of tropical living with simple, sophisticated food and drink, with influences from the state’s Portuguese history. Bombay Sweet Shop is a modern-day mithai shop that brings back the magic of mithai in a never-seen-before avatar, in a fun and contemporary way, while staying deeply rooted in traditions and techniques. Our online venture - enthucutlet is a bimonthly food mag that brings you unusual stories about food in India, and our all-day cafe Veronica's, holds a piece of Mumbai's heart in the iconic Jude Bakery and showcases the best sandwiches, coffee, bakes, and wine! Our newest restaurant, Papa's launched in February 2024, boldly breaks the rules of Indian cuisine and fine dining to offer an elevated and adventurous interpretation of its comforting forms and flavors.

The Bombay Canteen, O Pedro, and Veronica’s are currently ranked among India's top 10 restaurants by Condé Nast Traveler India.

Responsibilities

Ensure diligence in the day-to-day Cafe operations

Coordinate Mumbai deliveries with the Byculla team for same day and pre-orders

Onboard and train Cafe staff in their duties that include service, usage of POS and the proper use of equipment

Coordinate with vendors and order suppliers, as needed

Maintain updated records of daily, weekly and monthly revenues and expenses

Deliver excellent customer service and advise staff on the best ways to resolve issues

Experiment with new food menu/beverages based on seasonality and customer trends

Ensure all cafe areas are clean and tidy

Manage team rosters and ensure the team is always well-groomed and presented

Develop long-term relationships with all our customers and suppliers

Ensure compliance with health, safety, and hygiene SOP's

Requirements

Qualifications

Excellent Communication skills in English

Minimum 2 years experience in a Cafe / Restaurant set up

Diploma preferred in any field

Ability to work as per Cafe shifts

Team player with previous Customer facing experience

Basic computer and POS skills

Pre-opening experience is preferred but not necessary

*This job description is a summary of the role and does not cover a comprehensive listing of activities or responsibilities that are required of the employee.