Field Service Engineer

We are seeking a dynamic and skilled In-House / Field Service Technician to become an integral part of our team. This role involves servicing and maintaining our state-of-the-art measuring instruments, ensuring optimal performance and customer satisfaction. The ideal candidate will be a problem-solver, enthusiastic about technology, and committed to providing exceptional customer service.

Key Responsibilities:

Provide comprehensive service and support to customers during field visits and in-house repairs.

Efficiently use the company CRM for service quotes, tracking repair statuses, and maintaining a troubleshooting log.

Conduct onsite installations, repairs, and preventive maintenance with precision and expertise.

Manage a travel schedule of up to 50%, including planning, customer issue documentation, ordering parts, and travel arrangements.

Diagnose and solve technical issues, offering timely and effective solutions.

Maintain thorough service and expense reports, and actively promote our service offerings.

Adhere to all company procedures and protocols, fostering teamwork and information sharing within the technical team.

Understand and meet customer needs, providing high-quality recommendations and briefings.

Cultivate positive customer relationships, enhancing customer satisfaction and loyalty.

Requirements:

2 years of demonstrated field service experience, with a strong foundation in troubleshooting and servicing technical equipment.

Fluent in English, proficiency in Spanish considered a strong asset.

Excellent communication skills, both verbal and written.

Flexibility and openness to adapt to changing schedules.

Willingness to travel, including overnight stays, for service and maintenance tasks.

Team-oriented mindset with a focus on collaboration and problem-solving.

Ability to work with electronic schematics, test equipment, and repair tools.

Associate's degree in engineering or related technical field.

Valid driver's license.

About us

AYALYTICAL INSTRUMENTS, INC is a small business in technology information. We are professional, agile and our goal is to revolutionize the precision instrument industry through innovation, exceptional service, and a commitment to excellence, while fostering the growth and success of our team..

Our work environment includes:

Modern office setting

Snacks & coffee provided

Dog friendly office

Regular team events

Professional development opportunities

Company Overview:

Join our innovative team at Ayalytical Instruments, a leading provider in the industry of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. We pride ourselves on our commitment to excellence, cutting-edge technology, and fostering a collaborative and supportive work environment. At Ayalytical Instruments, we are dedicated to the growth and development of our employees, offering ample opportunities for professional advancement.

Why Join Us?

Professional Growth: Opportunities for advancement in a long-term position within a growing company.

Training and Development: Access to training programs to enhance your skills and knowledge.

Dynamic Work Environment: Experience a varied workday, with a balance between in-house assignments and field service visits.

Supportive Team Culture: Be part of a team that values each member's contribution and fosters a collaborative work environment.

Additional Benefits to Consider Adding:

Health, dental, and vision insurance

Retirement plan options

Paid time off (vacation, sick, and personal days)

Employee development and training programs

Recognition programs and career advancement opportunities

401K matching

Compensation details:

PI53ea8728479c-

Full Time