Manager Sales TO Diamond Dinners

What will I be doing?

As a Sales Manager TO Diamond Dinners, you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards.

Plans and executes the training of all Sales Team Members to obtain maximum closing percentage while ensuring the team performs all sales activities ethically to potential new members. To be responsible for representing Hilton Grand Vacations, ensuring member/guest satisfaction, and managing quality of product and service delivery. To promote a positive workplace where the sales executives feel confident that they will have the proper training and tools to succeed. To reinforce HGV Core values.

Manages, trains, and develops all new hires. Develops/coaches individual Sales Executives, in an on-going process, to ensure SE’s commitment and understanding of the sales process to generate maximum sales and profit.

Responsible for releasing all new hires to the floor once they have passed testing and the last ride review is approved by said manager and team.

Develop, create and update schedules for workshops, new hire classes, exams, manuals and other various training materials. Ensure Hilton changes are being implemented consistently.

Responsible for follow up coaching after initial training for 30-60 days, by counseling, communicating job expectations and enforcing new hire policies and procedures.

Work hand in hand with Senior Director and Director of Sales to create an effective curriculum. Assist in developing creative tools for selling HGVClub and The Hilton Club points.

Prepare and complete action plans/goals and enforce customer-service standards. Responsible for resolving representative problems within the first 30-60 days.

Responsible for doing ride a longs and ride reports, and providing feedback to Sales Executives and DOS

Hold trainings with the new hires and TO's to help TO's better understand their new rep's strengths as well as weaknesses.

Hold a 30–60-day trench training for all new hires, dissecting the process and taking an in-depth look at the psychology behind the sale.

Create new hire evaluations to get feedback on training and TO's to constantly improve the process and hold each department accountable for their actions or lack thereof.

Provide mandatory coaching for not only new hires but the team as a whole with struggling VPG's TBD by management all year round.

Provide follow up training weekly, monthly and 1 year after hire date.

Ongoing training to support SEs to go further into the closing sequence themselves as their abilities develop.

Maintain detailed knowledge of what competitors are doing. Stay abreast of industry and competitors.

Increase track VPG and closing percentage by producing top sales representatives out of the gate.

Recommend changes or alternatives to increase sales and improve the effectiveness of the department.

Provide ethical training motivated by our core values.

Reduce cancellations by providing effective tools.

Promote career pathing by employee retention.

Create a fun yet competitive workplace, filled with passion.

Lead the Sales Training Specialists

Carry out any reasonable requests of management of which the employee is capable of performing.

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

High School Diploma/GED

3 years HGV sales experience.

Ability to work flexible schedule.

Professional and Positive appearance and attitude.

Master a thorough understanding of HGV’s different departments for proper customer assistance.

Proficient at Microsoft Excel

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Bachelor's Degree

Previous sales management or sales training experience

HGV Certified Trainer

Why do Team Members Like Working for us!

HGV is now offering first day benefits to new employees!

· Excellent earnings package and uncapped commissions.

· Outstanding health care options (medical, dental, and vision that encourage preventative care).

· Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.

· All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.

· Employee Discount Program - HiltonGO - stay at Hilton Hotels for as low as $40 per night! Also qualify for Friends & Family discounts for your loved ones!

· And so much more!