Customer Resolution Associate

Valero is looking for a Customer Resolution Associate to join the Customer Support Services team at the Valero Headquarters in San Antonio, Texas. This position provides prompt and professional customer service to a wide-ranging base of Wholesale Marketing customers through email, phone, and/or facsimiles to include both internal users/departments and external users and customers.

Receives and logs in-coming customer calls, emails and information received regarding invoicing and billing requests daily in the ASTRO Case Management system.

Researches customer billing issues by gathering information utilizing both SAP and bill of ladings. Suggests appropriate course of action for resolving recurring issues and coordinates more complex inquiries to the appropriate department.

Communicates effectively with customers, terminal personnel, and other departments in the organization to ensure high quality and timely expedition of customer requests or complaints.

Mitigates customer impact by appropriately routing customer inquiries/complaints to responsible parties. Works with distributor and sales teams to resolve issues related to customer inquiries.

Makes decisions with appropriate action to the satisfaction of the members/customers per established guidelines. Contributes ideas on ways to resolve problems to better serve the customer and/or improve productivity. Participates in activities to improve customer satisfaction and business performance.

Registers Unbranded Customers on Valero’s Website Portal and provides instructions and assistance to customers requesting copies of invoices, posted rack prices, EFT notifications and terminal information from Valero’s website portal.

Prepares various reports as requested by management.

This position is salaried nonexempt status, which means you are eligible for overtime pay.

High School diploma or GED required.

Bachelor’s degree in business or related field preferred.

1 year of customer support experience preferred.

Experience with SAP and customer relations databases preferred.

Bilingual in English and Spanish preferred.

Able and willing to work in-person at the Valero San Antonio Headquarters required.

Position level and salary will be commensurate with qualifications and experience.

Valero's employees are the heart of its success, and there is a reason why the company is an employer of choice in the fuels manufacturing and marketing industry. It’s not just the excellent benefits package, or the opportunities for personal growth, it’s also the caring and committed culture of the organization that makes everyone feel like they’re truly part of a team. For more information, visit Valero.com.

Valero is an EEO/AA Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to legally protected status, including race/ethnicity, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, protected veteran or any other status protected by applicable federal, state or local laws.

Please be advised, if you are viewing this position on a website that lists an estimated salary rate/range, it was not provided by Valero. Valero’s market specific salary rate/range will be provided during the recruiting process and tends to be higher than what is estimated by such websites.

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