Operation Control Center Manager

Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.

The position owns the demand requirements, labor planning, GSE planning, scheduling, and allocation for LAX airport. This position is to ensure the station has proper resources to meet operational objectives and customer expectations while reducing business costs and increasing efficiency. The position will support other regional airport operations as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Create and implement staffing plans and schedules through company optimized software, while working with station leadership

Obtain information on occurrences that could impact demand like call outs, job changes and operational delays

Ensure OCC agents are using system tools and analytics to optimize resource needs to same day staffing and flight changes

Ensure key labor metrics are met (Cost of Labor %, average hours per flight, non-billable overtime, etc)

Transition approved labor plan into a working employee schedule, ensuring KPIs are met

Prepares and analyze routine labor reports utilizing company systems such as Power BI

Present and communicate findings and work with the GM, Business Unit Leader, Customers, or other stakeholders to identify and implement strategies that will address tactical and strategic goals

Weekly analysis of Actual financials and operations stats compared to Forecast and Budget

Accountable for daily operations

Maintain and improve customer and company safety and quality standards

Maintain good relations with customers and airport authorities

Manage and control all staff assignments

Manage and Maintain schedules and proper staffing

Plans and executes staffing needs based on flight activity

Hold daily briefings with all levels of management

Provide support to front line management

Coach and train all employees to effectively improve operations

Ensure workforce adherence to company policies and procedures

Other duties as assigned

The Operation Control Center Manager should possess the following qualifications, skills, and attributes:

Bachelor’s degree in relevant discipline preferred and minimum 3 years’ experience in airport operations/schedule roles required.

Expert knowledge of Excel (VLOOKUP’s, pivot tables) and working with large datasets. Analytical tools, Microsoft PBI etc

Expert knowledge in demand planning, scheduling tools or ERP platforms

Ability to work accurately under pressure with tight deadlines.

Service orientation and collaborative attitude.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

R-105365