Telecom Invoice Analyst

Tyto Athene (Formerly Qbase LLC.) is seeking a Telecom Invoice Analyst to support a critical initiative to modernize our Federal Law Enforcement Customers legacy telephony systems to an enterprise-class VoIP and Unified Communications solution across all CONUS locations.

Responsibilities: * Ability to Analyze and Audit invoice patterns.

* Reviewing, analyzing, and providing a summary report on service provider statements.

* Liaise with Telecom service providers to provide status on service provider network outages and coordinate escalation of the same.

* Processing and tracking wireline MACD (Move Add Change Delete) order requests.

* Communicating with clients, engineers, contracting personnel, and vendors to bridge gaps and resolve potential order delay issues.

* Ability to read and decipher carrier invoices and customer service records.

* Capturing key circuit and service attributes to update and maintain wireline inventory database.

* Completing various order processing steps to move orders through Pending Processing, Ordered with Vendor, and following up until the carriers fulfill orders and coordinate and schedule installations.

* Work with the carrier(s) to resolve identified billing disputes, manage and resolve disconnection notices.

* Interact with customer and carrier(s) relating to invoice processing to resolve any items which prevent completion.

* Ensure proper, timely and accurate invoice processing.

* Other tasks as deemed necessary by the Program Manager or designated Government project lead.

Requirements: * Fully adjudicated Top Secret Clearance * Bachelor's degree (BS/BA) or equivalent work experience * Minimum of 3 years’ experience in telecom customer service * Must have at least 2 years’ experience working with SharePoint Online and Office 365 * Solid understanding of Excel functions and formulas at an intermediate level * Must be willing to work at customer site in Washington, DC * Experience working with LECS (Local Exchange Carrier System) * Experience with Ordering and Billing Services * Knowledge of wireline telecom circuits and services * Familiar with IPP invoicing (desired) Qualifications: * Must be able to independently work on a project and have initiative to communicate internally and externally * Detail-oriented with strong analytical skills * Problem solver with entrepreneurial attitude * Ability to navigate basic computer systems and work in Microsoft Excel at mid-level After several strategic acquisitions in 2021, Tyto Athene has experienced enormous opportunity and growth.

Aside from being the leading provider of mission-focused IT and Cyber services and solutions to critical U.S.

government agencies, Tyto is well-positioned to meet the growing demand for network modernization requirements across the federal enterprise.

Our employees are the key to the innovation that has made Tyto a success.

We provide an environment that is geared to reward potential, innovation, and teamwork.

If you would like to unleash your creativity and your career -- it's time to join Team Tyto!

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Full-time