Onsite Administrative Assistant

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview:

RealManage is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

Integrity: we always do the right thing.

Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.

Selflessness: more than teamwork; we are part of something special and much larger than any of us.

Personal Relationships: we are a professional services company; people do business with people they like.

Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

Position Location:

North East Pine Village12301 Wild Pine DrHouston, Texas 77039

Handling day-to-day tasks and communication in a fast-paced environment

Assisting owners with questions regarding policies and procedures

Assisting owners with HOA related issues and communicate to CAM when appropriate

Opening all mail and packages and distribute appropriately

At the direction of the CAM, electronically filing all invoices and send to CAM for processing.

Invoicing property entities for water usage and confirm payment

Invoicing property entities for employee vehicle passes and confirm payment

Keeping all contact lists up to date

Keeping all Homeowner packets up to date

Using Google Drive, Microsoft Word, Excel, Outlook

Keeping Security Binders up to date

Keeping all owner files up to date

Keeping owner portal up to date with monthly and annual documents

Acting as an owner liaison between owners/guests and vendors, as needed

Processing and making bank deposits twice weekly

Keeping file and record retention system up to date

Preparing for and attending quarterly HOA Board meetings following set procedures

Preparing for and attending Annual Owners Meeting and Reception following set procedures

Preparing meeting minutes for all Board of Director and Annual Meetings

Assisting in preparing, proofing and sending communications out to owners and others

Preparing and managing ordering for annual vehicle passes and annual meeting materials

Assisting CAM with projects and meetings as requested

Attending miscellaneous meetings when requested by CAM or Board of Directors

Plus other work related tasks as needed

Qualifications

Must be bilingual

High school diploma or GED required. Associate degree preferred.

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

Excellent computer proficiency (MS Office – Word, Excel and Power Point).

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Pay and Benefits:

$17.00 to $20.00, depending on education and experience.

Benefits include:

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA (Required High Deductible Medical Plan to be eligible)

FSA

Education Reimbursement

401K matching

Employee Assistance Program (EAP)

9 paid Holidays

Regular Full-Time