Customer Service Representative - Retention Specialist

Job Description

Salary: $13-$15/hour

Become a part of the PALISADE Family!

Brand New Bentonville, AR Location

Company Overview:

Palisade Pest Control is a customer service company that provides termite and pest control services to residential and commercial customers. At Palisade, we are committed to a set of core values that includes professionalism, service, integrity, and excellence. Our team members conduct themselves with performance beyond expectations and a commitment to the highest level of service for our customers, vendors, and all those we come in contact with. We are committed to fostering a company culture with a growth mindset focused on daily wins, solid workflow, and giving 110% every day.

Palisade Pest Control employees represent the promise and commitment to our customers of exceptional service, professionalism, and integrity.

The successful candidate will be responsible for:

Providing an exceptional customer service experience to retain customers

Effective clear & concise communication with customers via phone & email

Develop proactive routines to minimize customer issues relating to service and billing

Investigate customer issues by listening and creating mutually beneficial outcomes

Scheduling of termite and pest control services

Processing payments, accurate management of customer accounts

Communicating with technicians in the field regarding all aspects of service

Required Qualifications:

High School Diploma or GED

Proven track record in delivering exceptional customer service and resolving customer issues

Self-Starter who is detail-oriented with excellent problem-solving skills and ability to multi-task

Proficiency with Mac, Google, Outlook, Email, Office, excellent communication skills

Experience with accounts receivable, billing systems and CRM

United States Citizen or authorized to work in the United States

Pass background check and drug screen

Work Hours: Full-Time, M-F, Saturdays

Compensation: Hourly + OT, Bonuses

Benefits Package: Medical, Dental, Vision, Paid Holidays, Paid Time Off

About Palisade Pest Control:

Founded in 2021, Palisade Pest Control has grown from a single office in Rogers, Arkansas to multiple locations in Arkansas, Missouri and Oklahoma with continued plans for expansion. Today, Palisade employs an impressive group of experienced and knowledgeable professionals committed to problem solving and serving our customer’s needs. Palisade provides services to both residential and commercial customers; including Termite, General Pest Control, Specialty Pest Control, Fleas, Ticks and Mosquitos.

At Palisade, we are committed to a set of core values that includes professionalism, service, integrity, and excellence. Our team members conduct themselves with performance beyond expectations and a commitment to the highest level of service for our customers, vendors, and all those we come in contact with.