Desktop Support Ticket

Hi Linkies,

Experience-2 to 4 Years

Location-Bangalore

Skills: Desktop Support, GDS tool and Ticketing experience

Responsibilities:

• Provide comprehensive technical support to Deem's strategic customers and partners, addressing technical platform issues through electronic and telephonic channels.

• Efficiently triage, log, and monitor problems until resolution, ensuring a swift and effective resolution process.

• Identify and escalate issues to the appropriate teams, such as engineering and configuration, whenever necessary.

• Regular calls with the partner to share updates on open issues.

Requirements:

• Proven experience in a customer-facing support role, preferably within a SaaS-based organization, with a specific background in the Travel industry (GDS knowledge is highly preferred).

• Demonstrated customer service orientation, characterized by empathy, responsiveness, patience, and conscientiousness.

• Exhibit a goal-oriented, independent, and structured approach to analyzing and solving complex problems.

• Proficiency in distilling intricate technical concepts into easily understandable explanations for users.

• Excellent interpersonal skills, fostering the ability to build strong relationships both within the team and with customers.

• Proficient in English.

Ready to work on weekends and USA timings

Interested Candidates Please share me cv to email id along with the below details:-

Overall Experience-

Relevant Experience in Desktop Support L1/L2 role-

CCTC-

ECTC-

Notice Period-

Highest full time education-

Do you have 15 years full time education-

Current location-

Preferred location-

Ex-Wiproite-Y/N

Current Organization-

Fulltime employee/Contract Employee-

Payroll company name for contract employee-

Do you have any gap in education and employment-

Recent passport size profile picture in jpg format-

Updated CV-

Fine for Rotational Shifts-Y/N

6 days WFO-Y/N

Ready to work on weekends & USA timing-

Thanks,

Amrutha