Sr. Telecom Support Engineer

Looking for Sr Telecom Support Engineer an ideal candidate must have 8+ years of experience working in an enterprise-size IT environment.

Proven hands-on Experience primarily on Cisco, Avaya, Verint platforms is a plus. Maintenance, troubleshooting of the Telephony related devices.

Looking for someone can join within May month.

Operational Requirements

Provide 24x7 operational support of Voice Devices, capacity planning, conduct infrastructure audits, configure security policies etc.

Provide troubleshooting support to maintain all Voice systems and monitor them proactively to ensure that production downtime is minimized

To ensure an effective communication process is in place with all the stakeholders including vendors, server, Network and Operation support teams. Drives project towards standard and automated infrastructure solutions that reduce cost, improve service delivery, and boost effectiveness

Provide Level 2 support for unresolved and multi-geo impacting Sev1 issues

Help in preparing RCA for Sev1 Incidents

Solution Design for new Site Setups, Core Level Voice technologies etc

Standardization and optimization initiatives & roll-out

Job Complexity and Supervision

Knowledge of Avaya ACD, AES, CMS, System & Session Manager maintaining and troubleshooting

Knowledge of Verint/any other Recording Platform maintaining and troubleshooting etc.

Knowledge on SIP Technologies like ACME SBCs, Cisco etc

Effective communication skills and good documentation skills to produce Voice related documentation

Understanding of ITIL V3 guidelines, Service Level Management etc

The position requires good organizational skills, attention to detail, the ability to troubleshoot and logically solve problems

Change Management, Incident Management, Problem Management, People Management

Budget forecast capex and Opex of the Network requirements.

Design, solution & standardization of Voice infrastructure.

Validate Customer Audit documentation.

Working Conditions

5 days working week with on call availability for 7 days a week.

If you meet these requirements, please share your profile at .