National Account Specialist

Job Description

Come work for Diversified Maintenance, a leading company in the Facilities Services Industry since 1973. At Diversified Maintenance we believe that details matter, as do each of our employees and customers. Through our core values of loyalty, honesty, and integrity, we strive to create a culture of growth and opportunity for each individual we employ. Although we currently have operations in all 50 United States, Puerto Rico, Guam, and the Virgin Islands, Diversified Maintenance is projected to double in size in the next five years. Join a large growing company with a sense of pride in everything that we do.

This role is a key contributor to maintaining a successful relationship with our clients. The primary responsibility is to provide superior customer service to Field Leadership and Clients. Communication skills are key as you'll manage a large volume of emails daily. Analytical skills will be key as you create, update, and maintain spreadsheets and other documents utilizing primarily MS Office / G-Suite products (Google Sheets, Slides, etc.) You'll also be responsible for building client reports reflecting metrics including staffing, attendance, and any other specific report asked to be presented.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This is not an all-inclusive list of duties.

Ability to review and analyze budgets/GP.

Represent DMS on client calls and emails.

Provide superior customer service to Field Leadership and/or Clients.

Manage a large volume of emails daily. (Gmail)

Monitor/address general emails received within relation to assigned job duties in a timely fashion

Create, update and maintain spreadsheets and other documents utilizing primarily MS Office / G-Suite products (Google Sheets, Slides, etc.)

Creation of client specific analysis reports reflecting metrics including staffing, budgets, revenue, attendance and any other specific report asked to present.

Support the Client Relations Executive and assist with any client needs.

Support the CRE in managing client specific KPI’s.

KNOWLEDGE, SKILLS and ABILITIES: Special skill knowledge and pertinent techniques to work assignment involving:

Ability to work independently or collaborate within a group to complete assigned tasks.

Computer skills including:

Microsoft products (Word, Excel, PowerPoint)

G-Suite Products (Sheets, Docs, Slides)

JD Edwards

Windows

Well organized and ability to manage multiple priorities on a daily basis.

Work independently and highly self motivated.

Excellent verbal and written communications skills.

Initiative, attention to detail.

Thoroughness, dependability, tact and courtesy; ability to work in a team environment.

QUALIFICATIONS:

High School Diploma or Equivalent.

Office Environment experience preferred.

Customer service experience preferred.

Excel and/or Google Sheets experience required - 1 year or more

Diversified Maintenance is an equal opportunity employer committed to inclusion and diversity and does not discriminate against an employee or applicant on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Diversified is a drug-free workplace and employment may be subject to passing a pre-employment drug screening.

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