Incident Management and Change management Walk-In on

TECHNOLOGY WALK-IN DRIVE FOR " Incident Management and Change management" SKILL ON 15th,17th .22nd May 2024 at Hyderabad

Greeting from Infosys BPM Ltd.,

You are kindly invited for the Infosys BPM::Technology Walk-In Drive on 15th,17th .22nd May 2024 at Hyderabad

Interview Information:

Interview Date: 15th,17th .22nd May 2024

Interview Time: 10:00 AM till 01:00 PM

Interview Venue -

Infosys BPM Limited, 10th Floor, Survey No: 130, Mantri Cosmos B Tower SEZ, Unit, 131, ISB Rd, Financial District, Gachibowli, Nanakramguda, Hyderabad, Telangana 500032

Please use below link to apply and register your application.

Documents to Carry:

Please carry 2 set of updated CV(Hard Copy).

Please carry Face Mask**.

Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).

All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Job Description::

SKILL SET : Incident Management and Change management

QUALIFICATION: BE/B.TECH Graduates only

IMPORTANT NOTE :: For all the skillsets (2+ Years) of project experience is mandatory

(Excluding Bench & Training & Internships).

Roles & Responsibilities:

Overseeing the incident management process and team members involved in resolving the incident.

Responding to a reported service incident, identifying the cause, and initiating the incident management process.

Collaborating with the incident management team to ensure that all protocols are diligently followed.

Logging all incidents and their resolution to see if there are recurring malfunctions.

Documenting and maintaining the Change Management policy, processes and standards.

• Analysis of complex services, covering a diverse range of technologies and 3rd party suppliers, to ensure that proposed requests for change are safe and fit for purpose, including comprehensive analysis of risk, business impact & continuity, backout plans, test plans, resource requirements and availability.

• Challenge proposed requests for change to ensure that the change is robust and that the impact on and risk to the organization is minimal.

• Manage, review, amend and close Requests for Change

• Develop, implement and maintain IT Change Management policies and procedures and ensure that the entire organization complies with the procedures.

• Develop and present Change Management reports as required.

• Establish, document, implement, manage and monitor the Release Management policies and processes.

• Develop & implement Release Management procedures.

• Plan and organize a range of acceptance activities to underpin the successful release of software, hardware and associated Configuration Items.

• Coordinate services, implement & monitor Release Plans, producing detailed timetables of events and documenting action plans.

• Design and implement standard change procedures for the distribution and installation of patches and other routine tasks.

• Communicate and manage expectations during the planning and rollout of new Releases.

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• Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact.

• ITIL V3/V4 certification is ideal but we are okay with ITIL skilled resources.

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.

Original Government ID card is a traveled must for Security Clearance.

NOTE: No Candidate parking facility is available at JP Nagar recruitment center location.

Regards,

Infosys BPM Recruitment team.