Service Engineer, Cleco - India South

Strategic Business Unit: Global Power Tools

Job Title: Service Engineer, Cleco – India South

Location: Chennai, India

Overall Role :

The main objective of role as Service Engineer is onsite service, installation & commissioning support to assigned customers / territory under the guidance of RSM – India South. Also responsible for attaining customer satisfaction

Job Responsibilities:

• Perform hands-on on-site troubleshooting, service and repairs

• Handling customer complaints & explaining repairs to customers

• Calibration of tools

• Installation & Commissioning support for new projects

• Provide on-site technical & operational training of tools to customers

• Preventive Maintenance of tools to customers in region

• Maintain history card of tools operational in region

• Generate Service revenue from Calibration, Onsite Services, Annual Maintenance Contract, Retrofits.

• Conduct demonstrations of existing & new products

• Coordination with Service center & technical team to resolve specific customer issues

• Support to regional sales in terms - understanding RFQ, participating in technical discussion

• Application Study

• Daily service report generation

• Practice Ethical Business Code of Conduct & strict implementation of FCPA policy

• Other duties as assigned time to time

Key Deliverables:

• Turnaround time of service/repairs

• Achieve service revenue target assigned

• New AMC’s signed

• Time taken to attend service call

• Upkeep of Demo tools in region and scheduled maintenance

• Provide recommendation for spares parts to customers and get repair orders

• Customer Satisfaction

• Adherence to Business Code of Practice

Critical Skills & Qualifications:

• Diploma or Bachelor Degree in Electronics/Electrical/Mechanical Engineering

• Min 5+ years of working experience, preferably in tool maintenance, DC Torque tools, fault finding & trouble shooting

• Programing (PLC, HMI, Torque Tools etc..)

• Exposure on MES, Open Protocol, Fieldbus, Factory network software’s

• Repairing of DC & Pneumatic tools

• Why-Why Analysis

• Cross-functional team working

• Good verbal and written communication skills in English.

Behavioral Skills:

• Proactive, dynamic & self-motivated

• Ability to prioritize, manage time & work under pressure situations

• Hands on approach

• Able to manage critical situations through strong influencing and persuasive skills

• Flexible and able to adapt to changing situations

• Very hands-on – able to dive into and manage the details,

• Strong sense of ethics and commitment to working in an honest and ethical way.

• Comfortable in local & domestic travels

At Apex Tool Group we’re passionate about innovation. Whether that be products, processes or operations, our associates strive to find new ways each day to help our end-users solve their most complex challenges. By harnessing our global resources, unprecedented insights and spirit for service, we build more than just tools for the job site – we help build the future.

ATG is a global manufacturer of hand and power tools, tool storage and accessories, chain, and electronic soldering solutions with more than $1.4 billion in annual revenues. Our 6,900 global associates have built powerhouse brands like GEARWRENCH®, SATA®, Crescent®, Cleco®, Weller® and APEX® that professional trades and DIY enthusiasts alike can trust to get the job done. With our roots dating back to the 1800s, our tools have driven technological advancements that drive efficiency, speed and end-user safety in a broad range of commercial and consumer markets.

As part of the ATG team, you will move fast, think globally, learn from your colleagues and grow your career. You’ll enjoy competitive benefits, a healthy work/life balance and have opportunities to give back to the communities we serve.

Our six core values – Customers come first, Integrity in all we do, Continuous improvement, Innovation for growth, Passion to succeed and Best talent, one team - drive our daily decisions. Connect with us on social media to learn more – LinkedIn, Instagram, Facebook and Twitter.

If your goal is to work where finding a better way never ends and your ideas become a reality, join us! #WeBuildATG