Retail Store Manager

CaratLane, India’s first omnichannel jewellery brand was founded in 2008, by Mithun Sacheti, with a simple but courageous objective – to make beautiful jewellery accessible, affordable and forever wearable. With a strategic investment from Tiitan Company Limited and an eventual 100% acquisition and under the leadership of our co-founders Avnish Anand and Gurukeerthi Gurunathan, CaratLane aims to work towards a common mission – to offer customers beautiful jewelry and a distinctive shopping experience that fits today’s values and lifestyles.

Responsibilities:

Communicate with the customer and sell with the complete product description

Influencing and selling jewelry

Addressing all customer queries

Following up with the customers

Ensure that the store is clean, safe, and presentable for customers

Completing payment transactions; preparing merchandise for delivery

Contributes to team effort by accomplishing related results as needed.

Maintains inventory by checking merchandise to determine inventory levels; and anticipating customer demand.

Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.

Retaining the existing or new customers

Maintain and monitor store inventory

Coordinating with inter-departmental personnel

Working on ERP systems, Magento, Ameo, etc

Skills Required:

Knowledge of handling Retail Store Operations

Selling & customer service

Good knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage

MIS Reporting

Communication- Excellent spoken & written communication skills in English & regional language

Computer operating knowledge

Good knowledge of ‘Point of Sale’ system (POS)/ERP/SAP

Excellent in Excel/spreadsheet

Minimum 4-5 years of relevant experience in front-end retail operations as Asst. Manager/Store Manager. Preferably with an established Retail Brand

Experience in handling customer queries & grievance handling

Ability to work under a flexible schedule, including evenings and weekends.

Extended working hours during festive and seasonal times

Shift timing - 9 hours with strict adherence