Tech Support Sr. Staff / Ridgefield Park, NJ / Logistics

Why Work for Us?

Established in 2006, continues to grow dramatically within the IT, telecommunications, Automotive and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.

401K with Employer Match

Company Paid Dental, Vision, Life and Medical up to 100%

Paid Sick Leave

Chance for VISA sponsoring

Job Description:

Middle (related experiences 4+ up to 8 yrs.)

Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology

Following up on any outstanding issues with customers regarding the status and closure of incidents/requests

Provide VIP Support for Executives

Troubleshooting and resolving all hardware, software, and network problems

Escalate issues to third-level support teams

Document procedures, FAQs, and inventory of assets

Must be willing to travel up to 10 % of the time

Qualifications:

Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory

Experience with Helpdesk ticket tracking software and remote desktop support tools

Excellent problem-solving, communication, and interpersonal skills

Ability to prioritize and organize work to meet defined SLA's

Be able to work as a team member

Android mobile in corporation experience

Mac in corporation experience is a plus

Excellent communications and customer support skills

Requirements:

Bachelor’s degree preferred with at least 4 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience

Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN

BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.