Remote Customer Service Specialist

Job Description

Full Job Description

As a Call Center Agent, you will:

Successfully assist callers with regards to general service questions, billing, monitoring, and specialty queues to deliver on the client’s brand reputation in a prompt manner

Possess a pleasant phone presence and ability to adapt quickly to systems, platforms, and technology

Communicate ideas to change the business have an eye for details and excellent follow-up

Be an expert in the client’s brand, products, and services to answer all customer questions

Attract and retain customers by answering suggesting information other products and services to meet their needs.

Keep records of customer interactions, transactions, comments, and complaints

Contribute to team efforts by accomplishing related results as needed

Education:

High School Diploma or GED Equivalent

Experience:

Minimum of 2 years of experience working directly with customers

1 to 3 years in a call center environment preferred

Skills/Knowledge:

Proficiency in Microsoft Office Suite

Innovative team player that is cooperative

Exceptional communication skills both written and verbal

Ability to prioritize multiple requests providing timelines

Goal-oriented and emphasizes accountability for delivering results

Have a passion for execution and success

Job Type: Full-time

Pay: $21.90 + Commission ($64,000 - $72,000) per year.

Benefits:

Dental insurance

Health insurance

Vision insurance

Schedule:

8 hour shift

Monday to Friday

Weekend availability

Supplemental Pay:

Commission pay