Delivery Software Engineer

Job Description

Role skills-

Perform on site client location installations of NBS Proprietary Software

· Build and Release coordinator

· Build and Release NBS Software Products using the current Install Shield Product

· Work with Developers to determine builds, software version and release methods

· Give on site NBS software training sessions to new and current clients

· Support NBS and Dealer sales force via email, phone and on site pre sales meetings

· 1st and 2nd level Technical support for all NBS software clients via phone, email and on site visit

· Track service requests and deliver timely support

· Setup Client systems in home office and prepare for shipping

· Work with developers on bug replication and enhancement testing.

· Gather requirements for projects

· Schedule visits and installation with end client

· Document service procedures and technical support procedures

· Testing duties for NBS Core products

· Testing and final release of scripting products

· Manage, track and distribute NBS software Licenses

· Build and Distribute NBS software installs on DVD and FTP.

· Up to 50% global travel, with short notice

· High level of self discipline, work ethics and a fast customer response attitude