Customer Service Specialist - Manufacturing

Job Description

Are you passionate about assisting those in need? Our clients rely on us to provide guidance and support when they encounter challenges. Whether it's understanding how a product functions or servicing their equipment, we're here to help. Join our team as a customer service specialist and become an integral part of our mission to assist our customers.

In this role, you'll be responsible for addressing customer inquiries, facilitating the purchasing process, offering product or service recommendations, and resolving any issues or technical difficulties. With a primary focus on nurturing customer relationships, you'll demonstrate how our solutions can benefit them. Located in Fairfield, NJ, we are proud to manufacture units that elevate our customers' manufacturing processes.

Responsibilities:

Handle customer inquiries and technical questions

Interact with existing customers; courtesy calls, and follow-ups.

Provide information about the products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Provide quotations to customers

Process sales orders

Qualifications:

Prior experience in customer service, sales, or other related fields

Mechanical aptitude is important

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

Strong computer skills

Previous experience with a CRM program is desired.

Located in Fairfield, NJ, we have been in business since 1983 and we are growing. We offer PTO, 401K and medical benefits.

Company Description

AZCO Corp has over 30 years of experience in developing solutions for a wide range of feeding, cutting, and dispensing applications which offer cutting edge, field-proven systems and componets.