Overnight Call Center Representative

About Us

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.

Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Job Description

Global Researchers conduct an interesting variety of international background checks on behalf of our clients' applicants in over 245 countries throughout the world. These checks include but are not limited to employment, education, criminal record, credit, professional licensing, and directorship checks. It is an exciting position which affords the opportunity to interact and gain knowledge about the world around us.

We are seeking a representative who is willing and able to utilize their international education and experiences on a daily basis. It is preferred but not compulsory that applicants fluently speak and read/translate for business purposes in a language besides English. However, those without language capabilities will be considered as well.

This is a full time overnight position. You must be able to work Sunday through Thursday from 10pm- 6am. Training will take place from 6am-2pm for the first 2 weeks. This is on site in Warminster, PA.

Responsibilities

Verification of background information for employment and applicant screening purposes. Research is completed via phone, mail, or email, and may involve contacting vendors and using vendor databases. Information to be verified on a daily basis may include but is not limited to:

Education verifications

Employment verifications

References

Court and/or police records/police clearances

Credit checks

Government databases

Motor vehicle records

Research support and follow up:

Follow up on research requests with vendors so that requests are completed within the estimated turnaround time.

Follow up with internal research and support departments for country-specific required documentation and questions regarding search procedures.

Work with coordinator to ensure that client satisfaction with international services, turnaround time, and quality of results are at highest levels.

Work with all research areas to ensure that efficient international research is being conducted.

Assist in the establishment of procedures, work instructions, and implementation of international vendor searches.

Uphold all corporate security policies and procedures. Ensure that daily activities support safeguarding of client and corporate data and resources.

Required Skills

Fluency in Portuguese or another language besides English

Excellent verbal, written, telephone and interpersonal communication skills

Proficiency in Microsoft Office

Detail-oriented with the ability to manage multiple tasks or projects

Excellent prioritization, research and time management skills with the ability to work independently

Ability to maintain confidential and time sensitive information

Schedule flexibility to accommodate the needs of international vendors and clients

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

Medical, dental and vision coverage with spouse/family coverage options

401K plan with generous company match

Flexible spending accounts

Voluntary insurance coverage plans (life, disability, etc.)

Paid lunch breaks

Paid time off

Paid holidays

Paid training program/ Internal employee development

Overtime options available

Casual dress code

Flexible work schedules

On-site Employee Gardens - plants & flowers provided

RushBus scheduled service from Septa Bus Route 22 and Regional Rail

Employee referral bonus program

Discounts through partnerships & neighborhood business programs

Additional Information

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran