Information Systems and ERP Integrations Specialist

ROLE & RESPONSIBILITIES

RESPONSIBILITIES

● Develops, reviews, and modifies the programming to support the configuration of the organization’s Enterprise Resource Planning (ERP) applications.

● Analyzes ERP system performance and encodes and debugs any issues or vulnerabilities to improve the integrity, security, or application of the system.

● Develops coding to support the programming of new ERP modules and system upgrades and assists with the configuration planning and deployment of releases.

● Ensures ERP data and system infrastructure security, designs patches for vulnerabilities, and develops backup processes.

● Plans and designs application tables, reports, and new modules to improve system configuration, functionality, and efficiency.

● Coordinates software integration and maintains technical documentation.

● Craft and communicate a visionary IS strategy that aligns with company’s long-term goals and adapts to the evolving technological landscape.

● Spearhead the integration of digital technology across the organization, advocating for digital transformation initiatives that enhance organizational operational efficiency.

● Ensure the proper integration and data maintenance of company’s tech stack from start to finish

● Manage and troubleshoot integration issues, coordinating closely with internal and external teams to devise and implement solutions.

● Stay current on relevant IS trends to develop, implement, enforce, and evaluate internal policies and procedures, ensuring compliance with regulatory requirements and in support of strategic goals.

● Manage the operation and maintenance of networks, endpoints, databases, SaaS solutions, and other critical IS systems to ensure optimal performance and security.

● Manage consultants, vendors, and outsourced services.

● Manage all technical assistance and Help Desk needs.

● Build and nurture strong relationships with leaders, key stakeholders, and colleagues to innovate, enhance, align, and drive the effectiveness of initiatives.

● Manage the IT onboarding process for new staff, ensuring seamless integration into the IT ecosystem. Manage the IT offboarding process for staff, including deprovisioning, data security measures, and equipment retrieval.

● Lead and execute IS projects from initiation to completion, ensuring timelines and budgets are met.

● Implement and enforce cybersecurity measures to safeguard organizational data and systems, including backup systems for critical data. Perform routine security audits. Promptly and proactively respond to cybersecurity incidents in partnership with management. Establish a culture of security awareness throughout the organization.

● Manage hardware and software inventory.

● Support the preparation of IT annual budgets.

● Perform other duties as assigned to support IS functions and ensure the smooth functioning of all offices.

QUALIFICATIONS

● NetSuite experience required

● Shopify & HubSpot experience preferred

● Bachelor's degree or equivalent experience in Information Systems, Computer Science, Business Administration, or a related field.

● 2-4 years in IS, with 2+ in ERP Integration roles

● Proven ability to manage IS projects and activities, including developing project plans, coordinating projects, and communicating changes and progress.

● Expertise in hands-on administration of Google Drive & Google Business Suite, Microsoft 365, SharePoint, complemented by a comprehensive understanding of modern IT infrastructure, cloud technologies, and cybersecurity practices.

● Familiarity with IS-related data retention and data privacy regulations (GDPR, CCPA) and experience implementing data retention and privacy policies across systems and networks.

● Proven experience in guiding organizational technology solutions and managing multiple projects concurrently.

● Strategic thinker, adept at both high-level planning and hands-on tasks.

● Excellent written and verbal communication skills in English. The ability to conduct business conversations in a second language is preferred.

● Commitment to vision, principles, and values

OUR BENEFITS

● Health, Vision and Dental Insurance included

● Company-wide bonus structure and incentives

● 401k retirement plan

● Complimentary on-site coffee and snacks

● 7 Paid Holidays A Year