Dock Manager - Seaonal

Don't be stuck inside all summer, make the outside your office!

We are looking to add a customer-focused club manager to lead this club. Freedom Boat Club is the nation’s oldest and largest private member boat club, and we are looking for friendly and upbeat leaders to manage our clubs. The primary responsibility of the dock manager is to ensure all dock employees are properly trained, to provide exceptional service to our members, and to maintain an impeccably clean and ship-shaped fleet. In addition to running the daily logistics of the club location, you will be expected to perform all duties required of the Dock Manager. This is a full-time, temporary seasonal position (March through November) and requires availability on weekdays, weekends, and holidays.

What will you be doing?

Lead day-to-day operations of the club and be accountable for its members, dock staff, and overall success.

Be capable of both doing and training all dock staff in the following:

Welcome and acknowledge all guests according to company standards

Anticipate and address guests' service needs

Thank guests with genuine appreciate

Make and answer telephone calls using appropriate etiquette

Manage the check-in and check-out process using a handheld tablet

Perform equipment checks to make sure all necessary equipment is on board

Clean and maintain vessels and Club location according to company standards

Daily clerical work to prepare reservation logs, fuel logs, and weather reports

Familiarize yourself with local waters to provide basic guidance to members

Speak with others using clear and professional language

Ensure uniform and personal appearance are clean and professional

Follow all company policies and procedures

Maintain confidentiality of proprietary information

Perform other reasonable job duties as requested by supervisors

Work outside in the state’s elements and stand for an extended time

What does a qualified candidate look like?

Pass a background check and drug screen

Valid driver’s license and good driving record

High school degree

At least 21 years of age

Experience in or around boats is preferred but not necessary

Strong communication and customer service skills

Ability to maintain a calm, positive attitude during periods of high activity

Ability to read and manipulate handheld tablets

Comfortable with the physical demands of the role including bending, kneeling, balancing, and carrying equipment up to 25 pounds

Positive, cooperative attitude with the capability of working unsupervised

Adhere to all safety policies

Experience hiring, mentoring, and developing staff. Proficient in de-conflicting staff schedules and other issues as they arise.

Benefits include a 401(k) plan. Training will be provided by company leadership.