Business Process Specialist

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor.

Business Process Specialist

~ Benefits + PTO

~ 30 hours a week, hybrid/flexible schedule

~ Local to Richmond Candidates Only

TECHEAD is seeking a Business Process Specialist to define and document business processes within the client's organization and coordinate the implementation of processes.

Responsibilities:

Evaluate, design, execute, measure, monitor, and control business processes to improve the organization's efficiency, productivity, and profitability.

Work with key stakeholders to identify areas of opportunity, research best practices, and develop solutions.

They also create project plans, adjust them as needed, and ensure compliance with the implementation.

Gather, organize, verify, and process data.

Conducting research and deriving insights from data to provide suggestions for business improvements.

Creating reports or presentations for company leaders to help verify their insights.

Building relationships and partnerships with key stakeholders.

Ensuring alignment and development of efficient and effective processes in line with strategic business objectives.

Skills/Experience:

Approximately 3-4 years of experience with writing a variety of user documentation for software, business process documents, and some technical documents.

Self starter with strong organizational skills.

Ability to work independently and with small teams.

Good editor and proofreader.

As part of the team, will manage collected, received, or created information that documents, explains, or justifies policies, procedures, decisions, operations and activities of the program.

Experience consolidating and revamping existing business processes and documentation.

Fast learner and very comfortable with technology.

Able to work in a fast-paced environment.

Strong Microsoft Word skills that include experience developing documents that use a variety of styles, tables, headers, footers, graphics, and automatic numbering.

Good Microsoft Excel skills that include experience working with multiple worksheets, forms, merged cells, cell references, advanced cell formatting, borders, shading, and formulas.

Basic knowledge of SharePoint for document storage and retrieval.

Must be attentive to detail.

Must be able to multi-task and manage a variety of tasks simultaneously.

Excellent communication/customer service skills (Customer Focused).

Team player with a positive attitude, always professional, and a great listener.

Individual with a strong work ethic who is goal oriented.

Must hold a Bachelor’s Degree or have 5 years of related experience and/or training; or an equivalent combination of education and experience.

Possess a valid Virginia license and have dependable transportation.

TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit

No second parties will be accepted.