Customer Specialist

About The Opportunity

We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!

As a member of this team, you will be responsible for coaching and working with our campus and merchant partners to address any issues that may arise. From investigating equipment issues to identifying bugs, troubleshooting our hardware, working with stakeholders to solve complex problems, building out what our shops/menus will look like. Becoming a knowledge expert will allow you to achieve success. Travel will be required for this role when needed during a campus launch of highly escalated troubleshooting.

The Impact You’ll Make:

Create an exceptional, personalized service experience for Campus Dining on GH partners

Identify thematic issues real-time and escalate to appropriate internal teams

Great communicator

Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity

Maintains system functionality by testing our product components

Installs updates

Prepares reference material for users by drafting operation guides

Create menus and edit existing merchant information

Advise Campus dining merchants on menu offerings, visibility, and areas that need optimization. This requires you to be analytical but also pragmatic when it comes to finding incremental solutions that can show immediate value

Dive in and contribute to other business areas as needed/appropriate

What You Bring to the Table:

Excellent written language skills, including spelling, grammar, syntax, and other mechanics

Basic networking skills

Application Support

Ability to reset routers

Attention to detail

The ability to work and learn independently, as well as collaborate with larger teams

Excellent organizational and time management skills

Comfort with technical systems, both familiar and unfamiliar

Denver Salary Range: $17.30 - $22.00

The Base Pay component of our Total Rewards package is based on a variety of factors including but not limited to: job responsibilities, location, experience and, education/certifications. In addition to the pay component, this role may be eligible for equity and benefits as part of the Total Rewards package. The Total Rewards package will be determined at the time a contingent offer is made.

And Of Course, Perks!

PTO. Grubhub employees enjoy a generous amount of time to recharge.

Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).

Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.

Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.