Desktop Support Specialist

Hiring-Technical/Deskside Support III-Kirkland, WA; 8-5 Mon-Fri-Pure W2 role

Job Title : Technical/Deskside Support III

Location: Kirkland, WA; 8-5 Mon-Fri

Contract to hire is expected

Teams Interviews - 2 ROUNDS

Senior Desktop roles. Must have worked in a large-scale enterprise environment. Would have supported end users and timelines. Work solely alone in their respective offices.

We have 14 techs right now; we meet daily through TEAMS. Will work as stand-alone IT support in the respective offices.

A Helpdesk tech who only worked with remote employees is not going to fit, need to have in person support experience.

Will provide white-glove service to end-user community.

Skills:

• Onboarding/Offboarding people’s access.

• Dell 70%

• Mac 30% - need strong experience here as we’re growing in this.

• Install printers.

• Active Directory – create accounts, assign permissions, move units and accounts through AD.

• Should have ticketing experience, we use SNOW. That is a plus.

• Installing and setting up hardware

• Customer support F2F/physically

• Conference room set up.

• TEAMS

• Troubleshoot outages.

• Lift up to 20 pounds

• We do not configure network gear but should understand how to plug cables into patch gear is a plus. Not programming access points but do troubleshoot connectivity.

• MDM a plus

• Customer support ability should be as strong as technical ability.

• A+ cert highly preferred.

Regards

Priyanka

#LI-PN1