Field Service Engineer

Field Service Engineer/Technician

Traveling 75% (National Travel)

When not traveling, techs prep for upcoming projects and assist with upcoming custom builds/tests at the Rolling Meadows facility. (45-50 hours/week)

Travel Bonuses of $50 per day

Company credit card for all meals and travel expenses

Target Hourly Pay: $30-$45/hour (Depending on experience)

Overtime pay X1.5 any hours over 40/week

Will average 45-50 hours/week when not traveling, 50-60 payable hours when traveling

Job Duties:

Troubleshoot mechanical and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status

Resolve service requirements over the phone if possible

Work with suppliers to resolve technical issues at customer sites

Make recommendations to repair/replace only items that require repair/replacement

Follow customer’s plant and safety regulations while at their facility

Complete in detail a Service Report for the services provided in a timely manner

Make follow-up calls with the customer to verify that the problem has been resolved or organize future calls should the need be required.

Facilitate warranty/non-warranty claims with the customer

Adhere to all health and safety rules and procedures

Maintain International Standardization Organization (ISO) standards

Requirements:

Minimum of 3 years of experience in a hands-on mechanical/electrical environment

Ability to travel for weeks at a time, 75% maximum yearly travel.

Must be able to work in a multi-disciplined engineering environment, often under pressure-filled conditions

Must have experience in dealing with customers to resolve problems

The ability to read drawings, reference manuals, and assembly systems instruction guides is essential

Must have experience and be proficient with Microsoft Word and Excel

Requires excellent interpersonal and commercial skills

Must be eligible and able to travel domestically & internationally within 30 days from hire date, as this is an essential job function

Ability to read, speak, write, & understand English