Driveway Online Customer Service Agent

Driveway

Driveway Online Customer Service Agent

The Customer Service Agent I - Shop I is responsible for handling customer inquiries related to our Driveway “Shop” operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home.

The Customer Service Agent I - Shop reports to the Shop Supervisor.

Responsibilities

Customer Concierge:

Answers questions and helps move the digital transaction process forward

Communicate effectively with customers through chat, phone, and email

Single point of contact for the customer throughout the transaction

Presents financing terms

Presents protection products (ex: Extended warranties)

Collects down payment, Driver’s License, Proof of Insurance, Proof of Income

Communicates paperwork and logistic timelines

Maintain activity log

Other duties as assigned

Skills and Qualifications

Strong attention to detail

Excellent communication skills

Time management

Sense of Urgency

Active listening skills

Critical thinking

Competencies

Does the right thing, takes action and adapts to change

Self-motivates, believes in accountability, focuses on results, makes plans and follows through

Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

Up to 1/3 of time: standing, walking, lifting up to 25 pounds

Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

We offer best in class industry benefits:

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

R68488