Housekeeper - DoubleTree by Hilton Battle Creek

Job Description

6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!

Housekeeper Position Summary: This position is responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following 6PM Hospitality’s Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

· Report to work in uniform presented professionally, neat, and clean

· Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued

· Anticipate and meet the needs and expectations of our guests, then go one step further

· Communicate regularly with the Executive or Assistant Executive Housekeeper to ensure all early outs, late check outs, etc. are taken care of accordingly

· Stock housekeeping carts with supplies and amenities needed throughout the shift

· Clean rooms according to 6PM Hospitality and Hilton standards

Scrub floor, shower, bathtub, sink, and toilet in bathroom

Remove all used guest amenities, linens, and garbage

Restock amenities (i.e. coffee, soap, shampoo, etc.)

Make beds while checking for damaged or stained linen at the same time

Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e. wall fixtures, windowsills, vents, etc.)

Vacuum/sticky entire bedroom and hallway outside the door to the room

Complete extra tasks assigned(hallways, storage, extra items)

· Return roll-aways and cribs with fresh linen to the appropriate storage rooms

· Transport all dirty laundry to the laundry rooms

· Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate

· Report any special room issues (i.e. damage, smoke, pets, etc.) to the Executive or Assistant Executive Housekeeper

· Report all missing or broken, and lost and found items to the Executive or Assistant Executive Housekeeper

· Communicate to Executive or Assistant Executive Housekeeper when rooms are cleaned

· Ensure that all standards set by 6PM Hospitality and Hilton are being followed at all times, while also maintaining a minimum of one and a half rooms complete per hour if cleaning alone, and 4 rooms per hour if cleaning in a pair

· Assist in keeping all storage rooms organized

· Maintain a positive attitude throughout the shift, and keep Team Member morale high

· Follow all 6PM Hospitality Processes

· Exhibit regular and recurrent attendance records

· Other duties as requested by management

Position Requirements:

Requires ability to interpret / extract information. May require record keeping. May have need for good communication skills

Working Conditions and Physical Effort:

Stress Load: Regular exposure to stresses

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change

Manual Skills: Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment: Some portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable

Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Occupational Risks: Some portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks: Some portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety: Responsible for adhering to all safety policies and procedures of 6PM Hospitality

Employee Benefits

Paid time off for all full-time and part-time team members

8 hours of paid volunteer paid for all team members

Holiday pay

Travel discounts for employees, friends, & family

Restaurant discounts

Referral Program

Health, vision, and dental insurance available for all full-time team members

Employee recognition perks and benefits

Advancement opportunities

Paid maternity/paternity leave or adoption leave for qualifying FMLA