Customer Data Specialist

Job Description

Reliance Worldwide Corporation

Position: Customer Data Specialist

Reports To: Customer Service Manager

Location: Atlanta, GA

Company Description

Plumbing Matters. We make it better.

Our innovative products, built on a tradition of excellence, serve markets across plumbing, heating, construction, and fluid technologies to make our customers’ lives easier, while sustainably delivering unrivalled returns. We are publicly traded on the Australian Stock Exchange (ASX) and headquartered in Atlanta, Georgia, USA with regional headquarters in Brisbane, Australia and London, UK. Our global family of brands are driven to make a lasting impact – we are better for our planet, better for our people, and better on our commitments. We operate in 45 facilities across 20 countries. We’re acquisitive and we’re laser-focused on growth.

Role Profile

This position is responsible for overseeing SAP data as it pertains to pricing and customer master information. This person works cross-functionally to provide support throughout the business for all sales channels and all brands.

Principal Responsibilities

Oversees the pricing request process across all brands and channels

Update/maintain pricing on customer net sheets, fixed nets, scheduled pricing, show special pricing, and quotes as requested by channel manager with finance approval

Run year-end pricing audits and communicate to sales channels for evaluation of special price and end date

Execute the pricing process with price increases and manage the workflow collaborating closely with Finance, Product Management, Channel Owners and Sales Managers. This includes running territory price reports with current and new pricing to receive approval from sales managers prior to loading into the system.

Assists with the creation of Finance approved pricing entries in SAP, when needed

Responsible for setting up new and existing customer accounts in SAP

Communicates master data changes to appropriate channels as needed

Maintains partner information in SAP, specifically for EDI accounts ensuring all inbound & outbound operations are processed successfully. Perform annual audits of buying groups and national accounts prior to rebate payments.

Works to resolve EDI Idoc errors due to customer & material master issues

Maintains customer material cross references

Acts as a point of contact for all customer master & pricing related requests

Assists with project-based work including SAP integrations

Education, Knowledge, Skills and Expertise

A minimum of a bachelor’s degree

Exceptional troubleshooting skills

Ability to quickly adapt to change

Must be able to communicate effectively, both verbally and in writing

Strong organizational skills with large amounts of data

Ability to multi-task effectively and meet deadlines

Attention to detail and high level of accuracy

Strong active listening abilities

Experience in Business Management Software (i.e. SAP) is preferred but not required

Competencies

Need to possess strong interpersonal, ability to communicate effectively, work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, make accurate and timely decisions, the ability to multi-task and work independently in a fast paced environment, and have strong analytical and problem solving skills.

Working Conditions and Physical Demands

This position will be in an office environment in the Atlanta location.

Benefits Include

Traditional and Roth 401k - with up to 4% company match

Health insurance

Dental insurance

Vision insurance

Employee assistance program

Flexible spending account

Life insurance

Paid time off

Tuition reimbursement

Employee Stock Share Plan

100% paid 10-week maternity leave

100% paid 2-week paternity leave