Customer Services Manager

Job Description

Why is it great to work here?

Golds Gym is growing fast and looking for a Customer Service Manager to help us to provide world class service to our clubs and members by utilizing in-depth knowledge of company products and programs. Well challenge your skills, talents and abilities and reward your every success. Here is just some of the benefits you will get by being a Golds Gym employee:

Work in a fun environment with great people

Free gym memberships and discounts

Great benefits package that includes 401k, medical, vision and dental

Opportunities to grow within the company

What sets us apart from the rest:

Dedication to our members successes and goals

Ability to provide results in every challenge

Integrity which creates life-long relationships

Passion for people in the communities we serve

Pride in what we do and who we are

Leadership development (ongoing)

Excellence in execution

But most of all. we are more than a gym; we are a family!

We want talented individuals who:

Have a positive, upbeat, and outgoing attitude

Are passionate about hospitality and excellence for our members

Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service provided to our members.

Have fitness industry experience (preferred)

Have perseverance to succeed through follow-up and follow through

Love to constantly learn and grow

When you come to work youll:

Management/Leadership Duties:

Manage Operations team to ensure policies and procedures are followed at all times

Hires, trains and supervises operations team members for the front desk, kids club and housekeeping associates.

Assist General Manager with member and/or operational issues

Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time

Serves as liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists

Works in cooperation with GM to manage/process cancellations

Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner

Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline

Operations Support:

Ensures that all front desk systems are followed such as proper member check-in, telephone inquiry, guest registration, cash handling, etc.

Directs and controls all gym walk-throughs

Communicates with GM regarding ways to improve front desk operations

Responsible for communicating and following cash management procedures

Manages the retail sales procedures for the gym.

There are some MUST HAVES:

Excellent communication, organization and customer service skills

Understanding of basic cash procedures

Basic computer skills

Ability to handle challenging customer issues with patience, tact and professionalism

Excellent training skills

Excellent leadership and management skills

Current CPR Certification

ASK YOURSELF IF YOU HAVE WHAT IT TAKES.. COME BE APART OF THE LEGACY TODAY!

Golds Gym provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or genetics.