Clinic Manager

Job Description

Salary:

Numinus Wellness (TSX: NUMI) helps people to heal and be well through the development and delivery of innovative mental health care and access to safe, evidence-based psychedelic-assisted therapies. The Numinus model - including psychedelic research, training, and clinic care - is at the forefront of a transformation aimed at healing rather than managing symptoms for depression, anxiety, trauma, pain and substance use. At Numinus, we are leading the integration of psychedelic-assisted therapies into mainstream clinical practice and building the foundation for a healthier society.

Our North Star: Be the most trusted brand in the psychedelic space.

Our Mission: We are bringing transformative healing to communities through innovative therapies backed by science and scalable operations.

Our Vision: A world where everyone feels connected and whole.

Our Values

Be in service to self and others

Build something that captures our collective ideals

Be dedicated to the art and the science

Have courage to do the right thing

Responsibilities

Our Team

Embodies Numinus mission, vision, purpose, and values to the team.

Builds a unified and productive partnership with their Medical Director, acting cohesively and in service to one another.

Attracts and employs individuals who represent the mission, vision, purpose, and values of Numinus.

Identifies training needs within the clinic and facilitates training for team members (new and existing).

Conducts and leads engaging bi-weekly team meetings and productive morning huddles.

Creates a high-performance culture, using proper performance management practices consistently.

Fosters strong engagement among team members, measured through Net Promoter for Employees.

Manage staff by assigning and delegating tasks as needed.

Develop protocols and procedures to improve staff productivity.

Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals.

Performing the hiring, training, and performance evaluation of staff members.

Our clients

Creates a client centric culture that emulates Transformative Service expectations.

Promotes and leverages Net Promoter at every opportunity to provide positive and constructive feedback.

Ensures that every interaction represents Agility, whereby clients are navigated to appropriate services and objections and cancellations are overcome.

Seeks opportunities to improve the service experience for our clients.

Coaches the team to provide outstanding service, having crucial conversations when needed.

Maintains composure under pressure and during times of change and stress.

Ensures the office is compliant through annual certifications with all applicable organizations, as required, including necessary training.

Ensures all Health and Safety requirements are implemented, along with emergency protocols and supplies.

Act as a liaison between patients, their families and additional care staff.

Developing procedures to deliver optimal patient care.

Our Business

Design and implement business strategies to help the clinic meet organizational goals.

Managing the clinic's budget, billing system, and inventory.

Support direct team members in their professional development (remove barriers, provide feedback, and create opportunities)

Actively verifies that the clinic operates daily representing our Setting standards.

Develops strategies to acquire new clients and retain our loyal clients.

Builds reciprocal referral relationships with neighboring health clinics.

Achieves revenue and net income targets as outlined in the annual budget.

Manages expenditures wisely, constantly looking for ways to improve profitability.

Adjusts and manages schedules to maximize productivity, profitability, and the client experience.

Motivates, guides and coaches providers and team members to achieve revenue and net income targets.

Partners with the Medical Director to ensure providers embody our Philosophy of Care and performance standards.

Ordering stock and supplies for the clinic, overseeing the purchasing, maintenance, and repair of clinic equipment.

Ensure that all policies and procedures function in accordance with state and federal laws.

Plan and manage the clinic's budget and approve payroll.

Leadership Behaviours and Competencies

Is committed to understanding and demonstrating the Numinus values on a daily basis.

Developing direct reports and others

Building effective teams

Drive for results

Conflict management

Customer focus

Decision Quality

Business Acumen

Composure

Humor

Experience

Previous experience in medical administration/people leadership position required

High school diploma/GED required

Strong interpersonal skills and focus on customer service

Excellent verbal and written communication skills

Detail oriented and self-motivated

Must be able to multi-task and work well with a team

Reliable, professional and friendly

Computer and technology proficiency

Benefits:

401(k) matching

Paid time off starting at 4 weeks per year

Flexible spending account

Health, Dental, Vision & Life insurance

Paid time off starting at 4 weeks per year

Referral program