Support Engineer Level 3

Job Description

We are an established IT Services firm looking to hire an energetic, motivated individual with strong interpersonal skills to provide onsite technical support to our clients (desktops, servers, network). Multiple work locations available throughout the metro area.

Support Engineer Level 3

The position calls for a hard-working support engineers with varied skills ranging from workstation support to network administration. Good communication and organizational skills are a must.

Certifications - CCNA, CCIE, Network+, ITTL Foundation or equivalent experience

Required Skill Set:

Extensive experience as Cisco network engineer

Extensive familiarity with Google Apps

Strong troubleshooting experience of Cisco routers switches and firewalls.

Strong understanding of VLANS, spanning tree protocols, routing protocols.

Strong understanding of IP protocols (IPv4 addressing, UDP,TCP, DNS, DHCP) used when troubleshooting issues.

Strong understanding of network monitoring applications.

Strong Familiarity with ASA and/or Fortinet firewalls; Configuration, troubleshooting, etc.

Resource must have experience creating and maintaining ASA and/or Fortinet firewalls

Candidate must have extensive experience in creating, re-routing and maintaining VPN tunnels

Experience planning routing changes

Firewall changes

Ability to migrate VPN Tunnels

Wireless a huge plus

Handling several projects at a time

Very good communication skills

Server/Storage Management:

Ability to install network operating systems and perform more complex upgrades

Advanced troubleshooting of operating systems

Advanced network/local printing such as shared faxing and shared scanning

Advanced network administration such as directory and domain troubleshooting

Management of group policies

Cluster Hardware configurations

Virtual server administration (Hyper-V/VM Ware)

General NAS/SAN administration

Implementation of patch processes for servers using bundled solutions such as SUS, WUS and SCCM

Maintain network backup solutions

Integration of MAC OS and Active Directory

Design and Project Documenting:

Basic Infrastructure design including IP addressing and Subnetting.

Server Centric diagramming and documentation

General Network Diagramming and documentation

Helpdesk reporting and ticket management

Job Requirements:

Note: Clients require fingerprinting and background checks. Candidates will have to comply.