Technical Service Representative

Job Description

JOB TITLE: Technical Services Rep

DEPARTMENT: Technical

REPORTS TO: Regional Technical Manager

SUMMARY: The Technical Services Representative is responsible for the maintenance and growth of sales for DK Energy Services. They will provide technical support ensuring DK Energy Services customers have solution-oriented products and services to help mitigate well failures and prolong E&P assets.

DUTIES AND RESPONSIBILITIES:

Technical Support and Management

Provide technical support to field/sales staff and customers in the Permian Basin

Make technical recommendations and dosages to customers for issues including: scale, corrosion, paraffin, etc.

Suggest monitoring procedures and KPIs to customers

Provide technical reports to internal and external customers

Attend customer technical meetings and conduct technical presentations

Methods of Technical Support

Collection of field samples

Lab testing of field samples using the Midland lab

Root Cause Failure Analysis (RCFA) reporting

Building and Maintaining Customer Relationships

Build and maintain relationships with high level technical customer contacts

Leverage customer contacts as a method of gaining additional and/or new business

Ensure technical capabilities are aligned with needs of customers and/or market

Continuous Improvement

Assist in the development and roll out of new products and services that are beneficial to the business

Train field/sales staff and customers in our products for controlling scale, corrosion, paraffin, etc.

Support and assist in implementing and maintaining certified management systems ascribed to DK such as ISO 9001. Identify training needs of personnel. Promote awareness of risks and opportunities associated with their work. Maintain an understanding of the Quality policy and how they personally contribute to meeting DK objectives and goals

Support and assist in implementing and maintaining the RCMS program. Identify training needs of personnel. Promote awareness of the RCMS guiding principles and Dorf Ketal's HSSE policy, objectives and goals in addition to how they can contribute to them.

Other projects as required.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

Required Skills/Abilities:

Training, presenting, report writing, interfacing with customers

Experience in problem resolution of scale, corrosion and paraffin preferred

Root Cause Failure Analysis understanding and experience

Ability to travel 25% – 50%

Education/Experience:

Bachelor’s Degree in either Engineering or Chemistry preferred

5 years of relevant experience in oil and gas industry in a technology role

Oilfield Chemical Service experience is preferred